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Learning Enterprise Architecture (EA) doesn't have to be overwhelming. ServiceNow provides a focused library of YouTube playlists covering everything from foundational concepts to advanced governance on our ServiceNow Community Youtube. Whether you'...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive thre...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hi Folks,does anyone already check the result of the WS Core licensing out of SAM?for a licensing at the virtual layser of a WS 2022, Microsoft request a minima of 8 cores.Sam Pro is calculating with 4License metric used: "per core"See picture.Any co...
Hello Friends, I have one interesting scenario. Have a software model with #of entitlements-5, and this software is installed on 2 machines, one machine has 5 installations with different versions whereas another has 5 installations with different ve...
I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification. Is there a way or isn't possible?
Greetings SPM Community ! I'm looking to validate a pattern I am seeing around Demand Management intake. I have experienced customers create BRDs (business requirement documents) , business cases, project charters, investment requests, or funding...
Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
If you own how data moves between ServiceNow and your other systems, this one's for you. We're running a small-group, hands-on workshop across six cities this fall—built specifically for platform owners, enterprise architects, and integration and d...
PA Widgets Created by Script Not Showing in the Classic Dashboard Picker -- What Helped Me Fix It Performance Analytics pa_widgets Dashboard Background Script GlideRecord A Note Before I Start I want to be upfront that I am not a Performance Anal...
I am configuring the health dashboard. The staleness metric is creating an issue of "Max Failures". When I checked the Stale CIs on health dashboard, all are retire and updated on 10 months ago. Due to this issue Correctness metric is not Visible on ...
Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...
Hi all, In the Service Operations Workspace, the Incident form includes a related list called Impacted Services/CIs, which contains ADD and REMOVE buttons. We have a requirement to hide these buttons for specific incidents. Specifically, when the Ca...
Hi everyone,We recently upgraded to Zurich and are reviewing the impact on custom themes created in the Polaris experience.In our current environment, we use several custom color themes, such as green, red, and pink, to support branding and maintain ...
Major Security Incident Management: We are currently implementing Major Security Incident Management (MSIM) for a customer in the energy sector and are looking for guidance from others who have gone through the SharePoint integration setup — specif...
Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...
While testing an AWA queue configured with Assign by Most Capacity, I observed two related issues:1. Inbox Assignment VisibilityIncidents are routed and assigned correctly through AWA.When an incident is manually reassigned to another technician, the...
They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?
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