Products

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

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Gen AI
Integrations
Now Assist for SecOps
Now Assist for SIR
SecOps
Security Incident Response

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

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Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

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Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Knowledge Management FAQ

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

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Virtual agent 'Session Tab Settings' configuration issue.

This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...

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How does the identification and the reconciliation work when carrying out a discovery?

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Regarding 3 strike rule

I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...

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InBound email action Interview question

Hi All, Regarding the inbound email action: Can we call email script in inbound email action (for action type - record action & reply email). if yes is syntax the same?? Thanks!!

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Am I going crazy?! Is there no way to do this in just 1 variable set?

Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...

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Manual Data Loading for Server CI

Hi, We are in the process of analysing customer requiremnts to do the manual data loading for server CI. (preferred method is ImportSets)The attributes/fields provided by the customer is analyzed by me and I came to know that there is a field called...

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

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Resolved! After searching, how to show the user only catalog items related to Employee Center (AI Search)

Hi everyone, how are you?! In the client environment, there are 2 portals available (Employee Center and Service Portal), however, when the user is in the Employee Center and searches in the "Search Bar" (img1) for a Catalog Item, I would like it to ...

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Resolved! When should I use ServiceNow Studio vs IDE vs Creator Studio?

Hey All, Can someone briefly explain the difference between ServiceNow Studio, ServiceNow IDE, and Creator Studio?I’d like to understand what each environment is used for, along with some examples of when to choose one over the other for application ...

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DPR Workspace – Custom Field Not Displaying in Release Templates

In the DPR workspace, under Release Administration>Add Phases>Add Task>KeyDates>policies. Here, under Add Task we have 'Task_name' field and is currently mapped to the short_description field via the client script include 'ReleaseTaskTemplateUtil'- A...

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Tenable Security Center integration with ServiceNow

I am working on Tenable Security Center integration with ServiceNow. I have created connector for tenable.sc and as next step I am trying to configure ITSM for tenable.While creating Tenable Schedule Import for tenable product, what details I am supp...

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In Dispatcher workspace - to setup On-Call support events beyond standard shifts

Hi All,In DW, we currently track personal events such as off shifts, appointments, and leaves from the cmn_schedule_span table. However, I’m looking for a way to tag events to users who work outside their regular shifts — for example, from 5 PM to 8 ...

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[ERROR] Package `@servicenow/sdk@4.0.2` was not found in registry.

I've been working through the ServiceNow University course "Introduction to the ServiceNow IDE (Xanadu)", and I encountered an error in Module 5 of 12: "LAB Build and install app on your instance". When I click "Build and Deploy" in my lab instance, ...

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How do I set up a Now Support Account

I am new to the Agentic AI course and need to set-up an account to enable me carry-out the hands-on projects.Can I please get a step-by step guidance on how to set this up? Thank you,Uwem.

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