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Featured SPM Delta Deck for Australia Release - March & June Store

SPM Australia Release - 2026 March, May & June  Please check out the Delta Decks attached to this post for release overview   2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...

  • Article

Featured Stop Guessing, Start Seeing: Introducing Security Exposure 360

Security teams are not lacking data. They are lacking a shared context.    A modern vulnerability program produces huge volumes of findings every week, and three very different personas are trying to make sense of them. The vulnerability analyst need...

  • Article

Featured Meet Your SOC’s New AI Specialist – Built to Contain Incidents in Under 5 Minutes

Introducing T2 SOC AI Specialist: Your SOC's Newest Analyst Works 24/7   A mature SOC takes 4 hours to contain a security incident. That used to be the gold standard. It no longer is. In that same 4-hour window, lateral movement begins within the fir...

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  • Now Assist for SIR
  • Security Incident Response
  • SIR

Output is Execution timedout in ECC Queue logs in ACC

I am recently facing an execution timed out output in my recent ecc queue input logs for around 68 agent endpoints inside sn_agent_cmdb_ci_agent table where I have applied a condition "agent_extended_info.host_data=2^agent_extended_info.cmdb_ci.name=...

  • Question

Current Paths or Promotions for the CSA Exam Voucher?

 Hello ServiceNow Community,I hope everyone is doing well.I have recently completed the ServiceNow Certified System Administrator (CSA) training path on Now Learning and am very eager to take the next step by earning my certification. As I plan my ex...

  • Question

Dashboard Usage Database view

Prior to the Austrialia release, I had a database view that used the pa_dashboard table and the sys_ui_navigator_history table.  This allowed me to report on the user that was viewing the dashboard.Since the Austrilia release, the view no longer work...

  • Question
  • Platform Analytics

Live Connect - Getting Started

Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....

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Oracle Licensing in ServiceNow SAM - 7 Activities customers should complete

Oracle is consistently one of the most complex and audit-heavy publishers in any organization's software portfolio. Getting your ServiceNow SAM environment correctly configured for Oracle isn't just a technical task — it's a compliance risk mitigatio...

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  • Software Reconciliation and Compliance

How to configure the external facing Personal Data Rights form (Zurich)

My clients are interested in configuring the Personal Data Rights plugin for Privacy Management, in large part due to the external facing form that comes with the plug-in. They are on the Zurich release, and according to the product documentation - t...

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  • Integrated Risk Management (IRM)
  • Policy and Compliance Management
  • Risk Management

On hold state and reason awaiting caller not firing

Hi,  I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...

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Visitor Management : Restrict visitor limit for a location

Hi everyone, We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.Our requirement is to enforce a daily visitor capacity per locat...

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  • Rome

Ask for approval

Hi,I have doubt to creat "Ask for Approval " action. Actually, I have created an catalog item and now I am creating flow design to automate approval. So, my requirement is, approvals need to trigger to the owner of the Application based upon the appl...

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