Products

Featured ServiceNow Employee Experience Confidential Roadmap Webinars: Upcoming Sessions

Employee Experience Confidential Roadmap webinars are a series of sessions where the ServiceNow Unified Employee Experience Product Team presents the vision and upcoming roadmap plans of the team. These roadmap webinars are conducted every qu...

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Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Featured Welcome to Flow by ServiceNow! Quick orientation.

This space is for Flow by ServiceNow: a new, standalone AI service desk that works inside Slack, Microsoft Teams, and email. You ask for help in plain language and it resolves the request. It runs without a full ITSM implementation or CMDB migration....

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Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

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Configure Attestation due date

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Policy and Compliance Management

Configure Attestation form template

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Policy and Compliance Management

Service Operations Workspace – drill-down for indicator-based visualizations

Hi, I have seen a Service Operations Workspace where Platform Analytics dashboards are configured so that when a visualization/report is based on a table, clicking through to the underlying records opens the list directly below the dashboard. This is...

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Unable to execute a custom Metric definition to calculate elapsed time until the first assignee

Hi everyone,I'm trying to build a custom metric in ServiceNow to measure the following KPI:Average time from Incident creation until the Incident is assigned to an analyst (Assigned To field).Specifically, I want to calculate how long an Incident rem...

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Created field grouping is not working in Platform Analytics

Hi, I was building the Backlog Aging view using Platform Analytics, I have used the 'Created' field of Incident table as a group by to show it as a Aging bucket. its not grouping the values. PFA Any suggestions are much appreciated! Thanks.

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Changing the AI Search navigation on Employee Center [How-To]

Changing the navigation URL on Employee Center In this technical How To article, we'll cover the configuration steps needed to change the behavior of the navigation when a user clicks on a search result. In this use case, the current behavior for K...

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AI Search

Mapping Third party Vul entry Modified Severity to Custom field Risk Category

Hi all,I need to map the modified Severity field from our third-party vulnerability entries to a new custom field, u_risk_category. I'm seeking advice on the best table structure to use for this customization.Should the custom field be created on the...

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Microsoft Entra ID directory job stuck "In Progress" for days. Missing downloadGroupsDeltaLink

Hi all,Our Microsoft Entra ID directory integration has a "Microsoft Entra ID - Download Groups" job that stays "In Progress" in directory_job_log for days, with no error written. What we foundThe integration record's custom_properties has downloadUs...

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directory job
Entra
Missing downloadGroupsDeltaLink
SAM

Default Search in Service Operations Workspace

Our employees work out of Service Operations Workspace almost exclusively. Most of them use the default search to find Incidents, Tasks, and Requests related to something they are working on. We noticed that this default search doesn't include closed...

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Dashboard Visualizations getting out of order

Hello, We recently upgraded to Australia and is having problems with our Platform Analytics Dashboards. When a user clicks on the home icon, the dashboard visualizations are out of order. Sometimes refreshing helps but this is a consistent problem...

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Service Exchange - Data Security Summary Now Available

If you're evaluating Service Exchange or getting ready to onboard a connected organization, one of the first questions that comes up is usually around security — how data moves, what's protected, and what each side is responsible for. We've put tog...

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RSV admin or managers unable to modify/cancel any reservations

hello Team, We are trying to enable functionality in Workplace reservation module to allow rsv manager or admins to be able to modify/cancel any reservations in system, the reservation module is currently in sync with Microsoft exchange online. - We ...

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ServiceNow EmployeeWorks: What's New in EmployeeWorks Web App (September 2026)

The September 2026 release gives organizations more ways to express their brand in EmployeeWorks Web App, helps employees find and navigate content more easily, and expands communication and task management capabilities for global teams. Here's wha...

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In which table or backend location is the Employee Slate conversation feedback saved

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SLA'S are not getting attached for Incidents created by External Users

Hi Community,I am facing an issue in a domain-separated instance regarding SLA attachment on incidents created through inbound email automation from external users.Scenario:The instance is domain separated.SLA definitions are configured in the client...

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