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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
Hi Community, All of sudden i am not able to access the PDI instance. I am getting this error "dev248437.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance. Can anyone suggest what cou...
I I would like to understand the steps required to make a Windows product compliant from a Microsoft publisher perspective. Could you please guide me on the process involved?Additionally, it would be helpful if you could specify the relevant tables ...
Hello Community - trying to help my client plan for an implementation of ITAM. One thing that they have struggled with is getting focus and discipline in updating their asset registry with product releases. The strategic goal is to maintain a portfo...
How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...
Hi Everyone,I’m facing an issue with Live Agent Connect and wanted to check if anyone else has experienced something similar or has suggestions. Issue DescriptionWhen I open the Live Agent Connect interface, it initially shows that an agent is availa...
I have a requirement where two questions depend on a parent question in a survey. I want only one dependent question to be displayed and the other to be hidden.To achieve this, I deactivated the question that is no longer needed. This works correctly...
Hi Everyone,I am working on a requirement where I created a custom button using a UI Macro and displayed it on the form using a Formatter.When user clicks the button:A GlideModal opensA UI Page loadsI pass a CyberGRX ID from UI Macro to UI Page using...
Hi Team, Can you please help the ways to get the HR case life cycle which says how much time case spent in each state and what's the overall time taken to complete the case, I have used metric definition to get the time take in each state but it's no...
Hi everyone,I am currently using Platform Analytics on the Zurich release.I have set the dashboard tab names by fiscal year (e.g., "FY2026", "FY2025"). Currently, I have to manually change the tab names every time the fiscal year changes. I would lik...
Hi everyone, i dont know why but it does'nt show the name field here. it should be there, right ?
Hello,I started looking into developing mobile apps a few weeks ago. While testing the Now Mobile or Mobile Agent app, I noticed that when entering a value in a string input field and pressing Done or Return on the keyboard, the keyboard disappears b...
I’m looking to create a Quick Link in EC portal to assign to some of the topics in the taxonomy so that users can click it and initiate a call to the help desk via Microsoft Teams. I have created an External Link content type and configure a tel: URL...
Can you please help bring the instance up . Here are the details Your instance ID: dev213960Current release: Zurichrefreshed the instance, but still shows OfflineIt's been offline for more than 4 hours I am getting 502 Bad GatewayScreenshot of the ...
Is there any reason why an unused connection would give this error when trying to use it out of the blue. The last time it was used it was successful, about 2 to 3 weeks ago. I am using SGC for Microsoft Intune. I have disabled all scheduled configur...
We have recently discovered that SPM auto populates the Planned Start and Planned End date fields for any form that is a child of the rm_feature form. Because we are using this field on rm_enhancement directly, the system is not allowing us to popul...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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