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PDI instance is not accessible due to suspended state.

Hi Community, All of sudden i am not able to access the PDI instance. I am getting this error "dev248437.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance. Can anyone suggest what cou...

  • Question

Steps to make the product complaint.

I  I would like to understand the steps required to make a Windows product compliant from a Microsoft publisher perspective. Could you please guide me on the process involved?Additionally, it would be helpful if you could specify the relevant tables ...

  • Question

Automating Software Product Roadmap into ITAM

Hello Community - trying to help my client plan for an implementation of ITAM.  One thing that they have struggled with is getting focus and discipline in updating their asset registry with product releases. The strategic goal is to maintain a portfo...

  • Question
  • Asset Management
  • Lifecycle Events

LDAP Integration

How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...

  • Question

HR Case life cycle

Hi Team, Can you please help the ways to get the HR case life cycle which says how much time case spent in each state and what's the overall time taken to complete the case, I have used metric definition to get the time take in each state but it's no...

  • Question

Resolved! [Platform Analytics] Is it possible to dynamically change dashboard tab names?

Hi everyone,I am currently using Platform Analytics on the Zurich release.I have set the dashboard tab names by fiscal year (e.g., "FY2026", "FY2025"). Currently, I have to manually change the tab names every time the fiscal year changes. I would lik...

  • Question
  • Platform Analytics
  • Zurich

Automatically Focus Next Field on Mobile Keypad Return

Hello,I started looking into developing mobile apps a few weeks ago. While testing the Now Mobile or Mobile Agent app, I noticed that when entering a value in a string input field and pressing Done or Return on the keyboard, the keyboard disappears b...

  • Question

How to create a quick link to a phone number

I’m looking to create a Quick Link in EC portal to assign to some of the topics in the taxonomy so that users can click it and initiate a call to the help desk via Microsoft Teams. I have created an External Link content type and configure a tel: URL...

  • Question

PDI dev213960 stuck Offline after refresh — unable to start instance

 Can you please help bring the instance up .  Here are the details Your instance ID: dev213960Current release: Zurichrefreshed the instance, but still shows OfflineIt's been offline for more than 4 hours I am getting 502 Bad GatewayScreenshot of the ...

  • Question

Test connection failed HTTP return status code was 400

Is there any reason why an unused connection would give this error when trying to use it out of the blue. The last time it was used it was successful, about 2 to 3 weeks ago. I am using SGC for Microsoft Intune. I have disabled all scheduled configur...

  • Question
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