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Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

  • blog
  • AIOps
  • Service Operations Workspace

Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!

Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge   It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

  • blog
  • Predictive Analytics

Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

  • Question

Auto close incidents

A caller has 10 days to respond to, or contest, an incident that has moved to a Resolved state. If there is no additional communication received, then the incident should move to a Closed state automatically.1. Update the existing system property to ...

  • Question

How to Bulk Set Post-Login Landing Pages for Users

Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...

  • Question
  • CSM Configurable Workspace

instancename@service-now.com is available in Zurich release?

Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...

  • Question

Resolved! LDAP OU Definition Connection Test Fail

Hi Guys, If any one could guide what is the reason for below error which i am getting when doing a connection test on LDAP OU Definition [LDAP: error code 10 - 0000202B: RefErr: DSID-0310079D, data 0, 1 access points ref 1: 'CORP.Group' ] Connection ...

  • Question

Dashboard desing tab missing on KPI Composer

HiRecently we activated the KPI Composer(currently in Yokohoma) as per the documentation , "DA design " tab is missing. I have the admin access. Not sure if anything missed being activated. Has any one come across this,  Thanks 

  • Question

Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

  • blog
  • AIOps
  • Service Operations Workspace

Plugin Updates for a Clean CMDB

INTRODUCTION ServiceNow releases most ITOM content outside of major releases, via the Store.  This distribution approach has been a great benefit to the ITOM world because it delivers so many functionalities and fixes at a much faster pace.  Do these...

  • Question

UI actions Create child incident; Solved!

 Hello! this code is not working with the options I have selected. I am trying to create a child incident button using UI actions. I am using Xanadu. The "Create Child Incident" button is not showing on the incident form. Any tips appreciated!   Hi! ...

  • Question

Teams Notification not receiving even if getting logs correctly.

I have created one provider notification on Incident table on insert/Update on active true condition and content with Type is simple and simple message body. When I run this to I checked logs with updated inc no, I am getting log correctly over there...

  • Question
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