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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
I’m looking to create a Quick Link in EC portal to assign to some of the topics in the taxonomy so that users can click it and initiate a call to the help desk via Microsoft Teams. I have created an External Link content type and configure a tel: URL...
I've recently run into some issues with subscription notifications (example - "A new version of KB####### has been published") not triggering properly. I have a case open already trying to find a root cause and have continued to dig on my own. This h...
Hi All,Anders Skovbjerg MVP 2026: My Community Power , @Ankur Bawiskar @Chris Doernbra1 I created new custom portal and Created a separate Catalog for new portal: Partner Catalog I want to hide catalog items on newly created Partner Portal and show o...
Getting Started with AI Agents: Why Context Is Everything Here's a pattern that shows up quietly across enterprise AI deployments: teams invest in AI, get it connected, and then notice something frustrating. The outputs look reasonable. The languag...
Hi Community, Im facing the issue to groupBy tags in workspace list view in servicenow. I can sucessfully GroupBy tags in the classic list view, but when i try the same in Workspace list view, it doesn't work. Is this a known limitation, or is there...
Hi everyone,I am trying to change the default behavior of the Contextual Search / AI Search results on a Record Producer in Employee Center / Service Portal. [Current Behavior] When a user types keywords into the "Subject" field, the AI Search automa...
Getting Started with AI Agents: Governing AI Across Your Platform Here's a pattern we see emerge in nearly every enterprise AI conversation: teams are deploying AI fast — and the tools they're reaching for live outside the platform where the actual...
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...
What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...
The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that t...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any standards-compliant MCP client governed access to ServiceNow capabilities, from...
We have recently discovered that SPM auto populates the Planned Start and Planned End date fields for any form that is a child of the rm_feature form. Because we are using this field on rm_enhancement directly, the system is not allowing us to popul...
Hello Experts,We have a requirement to implement group-based location access restrictions in Workplace Service Delivery (WSD).For example:Users belonging to Group A should be able to access and book spaces only in the Gravity building.Users belonging...
I attended a lab at K26 that included an activity for receiving assets on the mobile device. I remember pinging a colleague during the lab excited to see that you could specify the aisle/space on the receiving screen, a new(er) feature in the HAM plu...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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