Products

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured ServiceNow ITSM Is the #1 Best IT Management Software on G2 — and You Made It Happen

We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you. What makes this award special G2's...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

Article
Best Practices
Getting Started

In NERM, what is the table we need to use to report on Extended Resource Assignments

Hello AllIn NERM, is there a way to report on Resource Assignments that have been extended. In previous resource management module with Resource plans there used to be a fields to capture Extension state and type. Is there an equivalent we can report...

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Resolved! Mapping Business Apps to Business Capabilities - what level?

Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...

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Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl

DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...

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Mfg Part Number and Supplier Part Number in PO line item

During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...

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In ServiceNow Platform Implementation course

Hello , I want to complete the ServiceNow Platform Implementation course . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...

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User unable to see the service operations workspace page

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...

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Notes in dashboard

Hi Folks, How do i add Notes in dashboard?

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A Quick Guide to Enabling the Enterprise Architecture Operational Indicators

The out of the box Enterprise Architecture Operational indicators, Incidents via Service, Problem via Service and Change via Service provide key insight to the operational health of your business applications. See this prior article for deeper discu...

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Restrict closing sctask from the list view only for 1 catalog item

I have created an on celledit client script to restrict sctask to close from list viewbut I cannot make it catalog item specific, It is working globally. function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; ...

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Webinar: 2026 Cyber Risk Trends: From Threat Response to Business Resilience

The cyber risk landscape in 2026 demands resilience by design—leveraging AI to quantify business impact, orchestrate response, and sustain continuity through disruption. As regulatory mandates intensify and third-party ecosystems expand, risk lead...

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Webinar

How to Create a Monthly Capacity vs Allocation report in the new Resource Management

This step-by-step guide provides instructions on creating your own custom report in the Next Experience Platform Analytics to see a monthly summary of Capacity versus Allocation (Effort) from the new ServiceNow Resource Management. This guide inclu...

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Strategic Portfolio Management
Strategic Resource Capacity Planning

Process requirements

Dear ServiceNow Community,I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would...

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Is it safe to use online VCF split tools for business contacts?

When dealing with business contacts, data privacy and security become major concerns. Many online VCF split tools claim to process files quickly, but users often question their safety. This discussion covers the risks and benefits of using online too...

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Survey is only accessible to caller and not accessible to other who are receiving notification

I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and co...

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IntegrationHub ETL is a downgraded version of Classis transform maps?

For me, IntegrationHub ETL is a downgraded version of Classis transform maps.Reason:1. Using classic transform maps also I can target several target tables for a single data source. Whats special with IHETL?2. Its easier to write scripting like onst...

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