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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Catalog client script in service bridge

How to create and publish catalog client script in service bridge . Need help to know How to create catalog client script and that to be works on consumer instance side?

  • Question

Import Users, Groups and Group Memberships using Single Import Set

Hi Team,I have an Excel file with the following columns and approximately 300 rows:Owners (Users)Groups (Group Names)ActiveExample:Owners | GroupsUser 1 | SSO Group AUser 1 | SSO Group AUser 1 | SSO Group AUser 2 | SSO Group BUser 2 | SSO Group BUser...

  • Question

Script include in Service bridge

While configuring service bridge, we face the below challenges.Does the client script, variable sets and client callable script includes copy over to the consumer instance ? We don't see them flowing through. Are there any documentation around, list ...

  • Question

Recomendation on adding trusted domain

There is a requirement to add 5000+ trusted domains in the system, so that inbound emails can be processed. But I feel this should not be done due to risks like performance degradation, Security Vulnerabilities, spam emails etc. What else can be the ...

  • Question

Remove Email signatures from Inbound email action triggered journal entry

Dear all, Here is a solution on how to remove those email signatures from your journal entries triggered or posted via an inbound email action. Without the solution: The journal   With the solution:   The solution: Email Reply separator Pre-requisit...

  • Article
  • Notifications

Service

Hi ServiceNow Community I'm looking to better understand how ServiceNow System Administrators handle cloud cost management within the platform. Specifically, I'd love insight on:• What are the best practices for tracking and managing cloud costs usin...

  • Question

Access Control

When multiple ACL rules match the same table and operation — one grants access while another denies — what is the outcome?

  • Question

Methods to integrate Power BI ?

I'm looking into ways we can integrate Servicenow and Power Bi. I know this plugin exists  but my company is hesitant to install plugins not made by Servicenow or Microsoft so I want to know what other methods are possible. What other methods are pos...

  • Question

Difference between Fields and Variables in ServiceNow Catalog Items

Hi everyone,I have a basic doubt in ServiceNow.We create fields for tables like Incident, but for Catalog Items we use variables instead of creating fields.Why don’t we create fields for catalog items as well?And why is it not necessary to store vari...

  • Question

Health Remediation Tasks SLA

Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam 

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