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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Governance in Platform Analytics experience - Updated Guide - March 2026

Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...

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Dashboard
Governance
Platform Analytics
Platform Analytics Experience
Reporting

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Featured You Missed the Kickoff: Here's What's Coming for Developer Passport Week

You Missed the Kickoff: Here's What's Coming for Developer Passport Week If you weren't able to catch the Developer Passport kickoff stream, we've got you covered. Watch the video recap right here using the video player below! Want to read ins...

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Approvals are not triggering if non-itil users submits the request

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...

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How to create incident via zoom

There is requirement to integrate zoom with ServiceNow which can create incidents from the interactions being generated from zoom (for e.g: someone calls up in a zoom ivr and the interaction is posted in SN and a incident is created from that interac...

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RITM details are not getting mapped on ESC/SP portal page

RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works

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How to Get paremeter value from public survey url

I have a req for adding the read only question User Name to a public survey. the value of User Name need to get from URL. how to implement it?

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explain the below poc file i attached in detail

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How to create new cost type and expense type

I have a requirement in ServiceNow PPM/SPM Financial Management, and I would appreciate some guidance on the configuration.Currently, in Demand and Project, we have the standard cost types:capital_outlay (CapEx)operational_outlay (OpEx)other_cost (Ne...

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Resolved! How to create a report to display the data with respect to the year and the months.

Hi Team, I have the requirement where customer wants to have the report that displays the data on yearly basis and also when we the year is selected, it should allow users to select months too to be able to view the data dedicated to that particular ...

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Regarding the exchange of values between AI agents in Agenticworkflow

I'm having trouble with a problem where values aren't constant and change midway through the process.Specifically,Agenticworkflow has AI agents A, B, C, and D, each with a different role.When agent A produces a result of [Z: true], agent C then us...

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ServiceNow Exchange: Platform Academy - Data Privacy Out of the Box vs Premium

Data privacy is foundational—but choosing the right capabilities matters. Learn how out‑of‑the‑box and premium data privacy capabilities differ, and what platform owners should consider as requirements, risk, and scale increase in the AI era. Ex...

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EmaIL Script is not captured in Update set

I created an email script. When I open that particular email script record, I can see the associated update set in the Versions tab. However, when I open the update set, I don’t see this custom update listed.

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RITMs set to close complete, when one sctask is still on hold state.

For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...

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ServiceNow Exchange: AI Academy - Search Intelligence

Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Questions for the pre...

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sc_req_item table not showing flow designer

the sc_req_item not showing in flow designer how to make it visible

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License metric In Sam pro.

How to select and on what basis we need to select License metrics and metric group in software Entitlement. As there is list of License metric so how can we select.

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Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...

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