Products

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Featured Introducing MCP for SPM

Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Microsoft Copilot, and Gemini to summarize, analyze, and plan, but the answers...

Article
Strategic Portfolio Management

Featured Build EmployeeWorks plugins with ToolSmith

Build EmployeeWorks plugins with ToolSmith Have you ever needed to get something done at work, but had to ask a colleague which system to use or how the process works? We’ve all been there. Employees shouldn’t need to know which system handles th...

blog

Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

LuxLab basic auth not working

I am trying to connect Luxlab through basic auth but I am not able to connect my PDI even though the credentials are correct. It shows "fetch failed" error.

Question

Recommended process for replacing hardware asset

We currently use the Hardware Asset Refresh process for technology refreshes, and it works well.However, we also have cases where a user requests a different laptop model and the existing asset is still usable. We currently process these through Hard...

Question

In flow designer script is not working

Hi All , I have written the flow designer script in that whenever any select the incident number it should the incident form in the new page , the script is not working and it is coming in new one link ( url in the output ), could you please correct...

Question

Wanted to remove cross button from MRVS

Hi thereIs there any way to remove cross button from MRVS without DOM Manipulation. We already tried but it doesn't have consistent behaviour.

Question

"Include in System Clone" true/false, what is the impact

Hello, I have made some searches using AI, both using Otto and Copilot, both with Claude/Opus.I am getting results that are not always consistent with results other colleagues are obtaining."Include in System Clone" true/false, what is the impactDoes...

Question

Exploring Upgrade Center Skipped Record Rules

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Vancouver release ServiceNow introduced "Skipped Record Rules" within Upgrade Center. It appears to be a very useful addition when working on Skippe...

Article

ACC Host Data Collection Fails with ACC-1510 and “Unexpected EOF

Hi All,I am facing this issue, Agent Client Collector (ACC) mid-less is successfully installed and registered on the Windows server. The ACC agent appears as Up in ServiceNow, but Host Data Collection fails.The following error is coming;ACC-1510 – Un...

Question

Why are there 2 sprint fields when creating a story?

If I'm not mistaken CWM Sprint references sn_cwm_sprint and Sprint references rm_sprintMy question is for a UX perspective why are both shown and is it the intended use of CWM for net new items to use/show both sprint fields.It also seems the CWM Spr...

Question

Service Operations Workspace (SOW) Bootcamp (Course) / Hands-on Lab 2-1 (Content)

I am completing Service Operations Workspace Bootcamp, Lab 2-1. In Section 2, Step 11, I create the custom URL field "Cause Document Link" and click Save as instructed. The field does not remain on the form and is not created in the Problem table def...

Question

Resolved! Most of ITSM modules are missing from PDI

I cant see many ITSM modules in PDI like Change, Problem Etc.Is there any issue currently in PDIs?

Question

Resolved! PDI dev438310 stuck on “Refreshing Instance” since 27 October, “Manage my instance” is disabled

Hello,My Personal Developer Instance dev438310 (release family: Australia) has been stuck on “Refreshing Instance” in the Developer Portal since 27 October 2026. The “Manage my instance” button is greyed out, and the instance URL (https://dev438310.s...

Question

Resolved! Post Incident Review (PIR) Section Not Visible in Service Operations Workspace for P1 and P2 Inciden

Hi, We need to enable the Post Incident Review (PIR) section for P1 and P2 incidents when the incident state changes to Resolved or Closed, similar to the existing functionality for Major Incidents. I found an out-of-the-box (OOB) UI Policy configure...

Question

create time/ period (days) based access in servicenow for users and groups provisioned from Entra id

Users and groups get created/provisioned in ServiceNow via Microsoft Entra ID, we want them to have access for X number of days and then get removed from groups which they were added by Entra.is this possible or any other suggestions .

Question

Resolved! Predictive Intelligence Error, 301 : SolutionName is empty

Hi all.I've been building a predictive intelligence Assignment Group Assignerfollowing Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community However the build of the Predictive Intelligence part is causing problems.I have defi...

Question

Understanding Entry Points in Service Mapping: The Foundation of Accurate Service Maps

When Service Mapping is discussed, the spotlight often falls on the elegant topology views inside the CMDB — the visual network of connected servers, databases, and applications that every architect loves to see. But what’s often overlooked is where ...

Article