Deliver modern operations for DevOps and SRE teams Today’s landscape Enterprise relies on digital services to deliver modern customer experiences. These digital services run on applications that need rapid development, testing, and production to deliver business outcomes. While apps and services continue to increase through the enterprise, it becomes harder for IT teams to maintain visibility and control over the distributed architectures and services. To provide a modern experience, service reliability is of the utmost importance. Service reliability parameters in the contemporary stack governed by DevOps and SRE practices require a more flexible but granular scrutiny at microservice levels. Are you ready to shift to the modern operations? The ServiceNow solution helps multiple teams achieve their goals while maintaining speed of deployment and keeping service reliability in check. Figure 1: Foundation for a modern operations workflow for your digital products and services DevOps team receives the autonomy and automation they love. Developers want to work in the tools they love and traditional change management often slows them down. ServiceNow automates change governance throughout the pipeline while deploying services reliably. ServiceNow connects to existing DevOps pipeline tools while increasing deployment frequency with automated change creation, tracking, and approvals based on policies leveraging any data available in ServiceNow. DevOps teams can measure deployment performance, gain insight into the operational impact, and speed up remediation. SRE team receives the service reliability they desire. SREs get insights at speed to track teams and their microservices. Distributed team access means they can handle core setup of their teams monitoring, SLOs, on-call, and automation without requiring administrators. With the ability to correlate the telemetry signals from monitoring tools, they’re able to view the health of services in context of SLOS without going into multiple screens. They also gain speed to predict issues and failures with logs and machine learning before monitoring tools expose them. SREs don’t have to leave their work tools in order to receive on-call incident notifications and take actions on alerts to view service degradations. SREs are empowered to add their own alert automation for enrichment, grouping, and escalation. Centralized IT Operation receives the resilience they need. Enterprises want to run services resiliently without causing unnecessary interruptions. However, they need services to be registered to provide visibility into the work of distributed teams without slowing them down. They enable teams to register their services while maintaining central visibility. For instance, teams can use Tag-based Service Mapping to view service dependencies and changes in the underlying resources and microservices. Utilizing log analytics, teams can start predicting issues right away without lifting and shifting existing tools. In a nutshell, IT keeps oversight of delivering digital products and services with full confidence and speed without causing pre- and post-production delays. As a result of ServiceNow data, teams have complete traceability from initial ideation and planning through service definition, build and deployment, as well as performance in production. 1 Foundation for a modern operations workflow Resilient Increase service resilience across teams Automated Automate changes through the pipeline and alert response Predictive Predict issues with logs and Machine Learning Benefits for everyone 1. Automated changes in minutes. Automating change increases change rate and eliminates the need for CABs for most DevOps changes. Users can automatically gather the necessary information to create and then approve changes in minutes with ServiceNow. The change management process is largely transparent to developers. 2. Increasing deployments. Transition from monthly or weekly deployments to several times a day while also reducing deployment times with no loss of governance. 3. Predict issues and reduce restoration times. Predict issues, failures, and service degradations hours in advance with log analysis and speed up restorations with built-in on-call incident response. Utilize alert automation for faster response. 4. Gain service visibility in minutes. Onboard teams and their microservices in minutes in a single ServiceNow Workspace. Users can shift from many screens to one workspace tracking microservice health in context of SLOS. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-SolutionBrief-ModernOperations-01092023 servicenow.com Plan your SRE transformation. • Are you equipped to register microservices across teams in minutes? • Do you have automated change management processes in place without slowing developers? • Can you predict failures before impacting users? Summary Kickstart your journey in minutes! ServiceNow provides increased value by bridging work across multiple teams, registering their microservices, correlating observable data, automating changes, and predicting failures—all while keeping your existing tools intact. Whether implemented by a central IT or distributed SRE team, Create your next SRE transformation plan with ServiceNow capabilities. Contact your ServiceNow representative to learn more! Service Reliability Management Detect Service Registration Monitoring Integrations Assess Event & Alert grouping Service Maps Change & Deployment Insights Remediate Alert Management Incident Management Single or multi team response Automate Reporting & Analytics Alert automation AIOps OOB Third-party Integrations Pre-built connectors for majority of the popular Application Monitoring / Observability and ChatOps tools Measure Setup Metrics SLI / SLO/ EB Error Budget Policies Service Health Manage Teams Register Services Incident Response Monitor Health Now Platform® Integration HubMobile Analytics AIOPS ITOM + ITSM Service Operations Workspace Setup Admin center Team self serve setup Team Access Autonomy Respond & Notify On-call schedules On-call escalation policies Self Serve for Distributed IT SRE Teams