Change chat room message read access

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • In legacy chat, you can associate a chat room with a record, such as an incident, and add the chat messages to a Chat Activity journal field on the form.

    Before you begin

    Role required: chat_admin

    About this task

    By default, a user can read the chat messages for a room if either of the following is true:

    • The room is public
    • The user is a member of the room

    To change chat room message read access:

    Procedure

    Modify the Chat message access control rule or create a new rule.

    Read access to the messages displayed is handled by the access control list security operation chat_messages_read on the Chat room [chat_room] table.