Perform a full data load for the air gap solution for Service Graph Connector for SolarWinds

  • Release version: Washingtondc
  • Updated March 6, 2025
  • 1 minute to read

    • After you verify that the test data load for the air gap solution for the Service Graph Connector for SolarWinds is successful, you can perform a full data load.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to the SolarWinds directory in your high-secure server.
    2. Run the .\GetSolarWindsdata.ps1 -completeLoad $true -configFilePath CONFIG_PATH script, where CONFIG_PATH is the location of the JSON configuration file that is generated by the setup script.

      By default, the existing files in the data source data directories are deleted each time the .\GetSolarWindsdata.ps1 -completeLoad $true -configFilePath CONFIG_PATH script is run. You can add the -clean $false parameter to the script if you want to retain the existing files.

      The script fetches data from all the SolarWinds APIs, and stores the data in the respective directories.
    3. After the data is loaded in your high-secure server, transfer the data to your low-secure server using a method of your choice, such as SFTP.
    4. Verify that the data is loaded in your low-secure server.
    5. Set the full data load job (using the .\GetSolarWindsdata.ps1 -completeLoad $true -configFilePath CONFIG_PATH script) to run on a schedule based on that of the Scheduled Import Job on your Service Graph Connector for SolarWinds instance.
    6. Set the data transfer job (from your high-secure server to your low-secure server) on a schedule based on that of the Scheduled Import Job on your Service Graph Connector for SolarWinds instance.
    7. Test the air gap connection in your ServiceNow instance.
      1. Navigate to All > Service Graph Connectors > SolarWinds > Connections.
      2. Select the air gap connection that you created.
      3. Select the Test Connection related link.
        When the connection is successful, the Status field is set to Success. If the connection fails, follow the suggestions for remediation.