Fulfiller experience in Mobile Agent

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Approve catalog requests, requested items, or change requests from anywhere using the ITSM ServiceNow Agent application.

    As an ITSM agent or technician, you can use the mobile app when connected online to accomplish the following:
    • Accept or reject the pending approval requests.
    • View the completed approval requests.
    Note:
    • The request experience is not available in this mobile app.
    • On-load catalog UI policies (non-scripted) are supported for variables in record views, for example, requested item and incident.
      • Only the visibility condition is considered.
      • A variable with no value is not displayed.
      • These policies are also applicable for container variables and a group of check boxes.
      • Since the multi-row variable set is displayed with a message that it is not viewable, these policies can be used to display or hide that message.

    Watch this three-minute video to learn how to manage approval requests in the mobile app.

    Activation information

    This mobile application runs on the ServiceNow® mobile platform. You should activate the ITSM Mobile Experience (com.sn_itsm_mobile) plugin that enables the ITSM mobile application.