Multiple service catalogs setup

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read

    • Multiple service catalogs enable your organization to offer different sets of services to different teams within the organization, such as IT services, human resources, and facilities management.

    Administrators and catalog administrators can define and manage multiple service catalogs. End users can access multiple catalogs from a single homepage, can search across all catalogs, or can search directly within each catalog.

    Enabling access for catalogs

    You can enable read access to the catalogs by applying the rule read ACL on Catalog (sc_catalog) table. See Access Control Rules for more information.

    Create a catalog

    Using Service Catalog, you can create a catalog and define items and categories within the catalog.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Catalogs.
    2. Select New.
      Service Catalog Details
    3. Enter the new catalog details (see table).
    4. Right-click the form header and select Save.
    5. Define catalog items and categories to include in the catalog.
    6. Optional: Define additional portal pages for the catalog.
    7. Optional: Manage sites if you are using a CMS system.
      Field Description
      Title Descriptive name for the catalog.
      Application The application scope for this catalog. For information on the application scope, see Application scope .
      Manager Name of the catalog manager assigned to this catalog.

      The manager is able to edit and update the catalog, as well as the categories and catalog items within the catalog. The manager can assign editors and also a different manager for the catalog, if desired.

      Only one manager can be assigned to a catalog and must have the catalog manager role or catalog_admin role assigned.
      Active Select the check box to make the catalog available to end users.
      Editors Name of the catalog editor.

      The editor is able to edit and update the catalog, as well as categories and catalog items within the catalog. The editor can assign other editors, but cannot change the manager.

      Multiple editors can be assigned to a catalog. Each user must have the catalog editor role assigned.
      Enable Wish List Select the check box to enable the wish list feature for the catalog.
      Description Information about the catalog, displayed on the multi-catalog homepage.
      Background Color The background color used for the catalog on the multi-catalog homepage.
      Desktop image The larger image to display with the catalog on the multi-catalog homepage. This image is only shown if image display is included in the renderer selected, such as the default Title and Image renderer.
      'Catalog Home' page The location to direct service catalog users to when they click the Catalog Home button. This field is designed to reference a content page url suffix.
      'Continue Shopping' page The location to direct service catalog users to when they click the Continue Shopping button. This field is designed to reference a content page url suffix.

    What to do next

    To add a module in the navigator for the new catalog, see Create a module.

    Manage items in a catalog

    Using Service Catalog, you can view and manage items within a catalog.

    Before you begin

    Role required: admin

    About this task

    Use the Catalog Items related list on the Catalog form to view and manage the items available in the catalog.

    Catalog items list.

    To define a new catalog item for the catalog, click New and enter the details for the item.

    Manage catalog portal pages

    Using Service Catalog, you can create and manage multiple portal pages for a catalog.

    Before you begin

    Role required: admin

    About this task

    A catalog portal page provides a homepage for a specific catalog. You can use portal pages to create different catalog views for different user groups. Each portal page accesses the same catalog content and presents that content in different ways.

    Catalog portal page details include the owner, title, and view to use for that page.

    Procedure

    1. The Catalog Portal Pages related list shows portal pages available for that catalog.
      Each catalog has a default page, created automatically when the catalog is created.
    2. Select an appropriate action:
      • Click New to create a new portal page.
      • Click Edit to select another portal page for the catalog.
      • Select a portal page to view and edit details for that page.