Problem Management considerations

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Consider these points while implementing the CSDM framework.

    • Application Service: An application service is a service type that is a logical representation of a deployed application stack.
    • Using application service for a problem: Some of the scenarios where the application service can be used for a problem include:
      • The problem is for an application issue: In this scenario the application service may be populated in the configuration_item attribute on the Problem form representing the unique deployment of an application stack. For example, the application service of MyApp 3.0 Prod has been reported as being unavailable.
      • The problem on an infrastructure CI is impacting devices. In this scenario the application service may be populated on the problem’s Impacted Services related list, task_cmdb_ci_service, to identify the Application Service as one of the impacted services. For example, the Server Acme42 may be impacting my Application Service of MyApp 3.0 Prod and other related services.