Track the progress on a feedback task

Monitor open and closed feedback tasks and track the duration of time a feedback task remains in each state.

Before you begin

Role required: Owner of the knowledge base, knowledge_manager, knowledge_admin, or admin

Procedure

1. Navigate to the open or closed tasks you want to track.

   To	Navigate to
   View open feedback tasks	Knowledge > Feedback Management > All Open Tasks and select a feedback task.
   View closed feedback tasks	Knowledge > Feedback Management > All Closed Tasks and select a feedback task.

2. In the Knowledge Feedback Task Metrics related list section, select a feedback task metric to view the start and end time and the duration of the feedback task.
   Note:

   • If you are a knowledge administrator, you can view the feedback tasks and task metrics of articles in the knowledge bases. If you are a knowledge owner or knowledge manager, you can view feedback tasks and task metrics of all articles in the knowledge bases you own or manage.
   • You may need to configure the form to add Knowledge Feedback Task Metrics in the related list section. For more information, see Add a related list to a form.
   • The feedback task state is unaffected by changes in the article state. Therefore, when the article is retired, the feedback owner or group assigned to the feedback task has to close or resolve the feedback task.