'Run' stage reports on the CSDM Data Foundations dashboard

  • Release version: Washingtondc
  • Updated May 2, 2024
  • 1 minute to read

    • Run stage reports on the CSDM Data Foundations dashboard

    Reports on the Run tab

    In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to application services. With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.

    To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.

    Run tab on the Data Foundations dashboard.

    CSDM Foundation Indicators report
    • The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).

    • The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.

      • Red: 0–50% are in compliance.
      • Yellow: 50–90% are in compliance.
      • Green: More than 90% are in compliance.

      To ensure optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.

    • The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.

    Managing performance of data collection

    The system runs scheduled jobs that collect data for three CSDM metrics:
    • App services that are missing a business app relationship
    • Business apps that are missing an app service relationship
    • App services where the relationship to business apps is not Consumed by
    To ensure optimum performance, the system stops collecting data for some metrics when a specified number of non-compliant CIs is discovered. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.