Select user criteria for a knowledge block

Control which users can read or not read knowledge block content within an article in a knowledge base by setting user criteria at the knowledge base and knowledge block level. As a knowledge contributor, you can apply user criteria at the knowledge block level.

Before you begin

Activate knowledge blocks

Role required: knowledge_admin or admin

Procedure

1. Navigate to Knowledge > Knowledge Blocks > All.
2. Open a knowledge block.
3. Apply the desired user criteria for the Can Read and Cannot Read fields.

   Name	Description
   Can Read	User criteria to apply for read access at the knowledge block level.
   Cannot Read	User criteria to apply for cannot read access at the knowledge block level.

   Note:

   • You can use existing or create new user criteria records. To create a new record, see Create a user criteria record in Knowledge Management.
   • If a user meets any Can Contribute criteria at the knowledge base level, they can read all knowledge block content, regardless of the Can read and Cannot read criteria set at the knowledge block level.
   • If a user meets any Cannot read criteria at the knowledge block level, they cannot read the block content, regardless of the Can read criteria set at the knowledge block level.
   • If a user has access to knowledge article and doesn't have access to one or more blocks within article then user can still read the content but without specify block content.
   
4. Right-click the form header and click Save.

What to do next

• To finish and publish the block, see Create a knowledge block.
• To add the block to an article, as well as preview the article by impersonating different users, see Add knowledge blocks to a knowledge article.