Enable public access to the web client

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enable public access to the Virtual Agent web client for portals.

    Before you begin

    Role required: admin

    About this task

    Public access to the Virtual Agent web client defaults to off. Use the following steps to allow public access to the web client for only portals.

    Procedure

    1. Navigate to All > Conversational Interfaces > Settings > General.
    2. Under Display options, enable Public access.
      Figure 1. Example of public access
      Public access toggle enables public access to the Virutal Agent web client in portals.
      A message displays confirming that the setting has been saved.