Enable Virtual Agent notifications

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enable Virtual Agent notifications so that your end users can receive notifications in supported Virtual Agent channels.

    Before you begin

    Role required: virtual_agent_admin or admin

    Procedure

    Enable notifications for your users in the appropriate channel:
    Channel Description
    Web client
    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select Virtual Agent.
    3. Under Notifications, slide the Use notifications toggle switch to enable notifications.
      Virtual Agent setting showing Use notifications toggle switch in inactive state.
    Note:
    You can also change the notification text color and background in chat branding configurations. For details, see Set up your Virtual Agent bot's branding.
    Slack, Microsoft Teams, or Workplace messaging integrations
    1. Navigate to All > Conversational Interfaces > Channels and Integrations.
    2. For the appropriate messaging integration, select Enable notifications for all users.
      Messaging Apps Integration page with the Enable notifications for all users field for Microsoft Teams option highlighted.
    Custom chat integration
    1. Navigate to All and in the filter navigator, enter sys_cs_channel.list.
    2. In Messaging Channels, select the custom integration record to update.
    3. Select Enable Notifications to activate notifications.
    4. Select Update.
    For more information on configuring custom chat integrations, seeConversational custom chat integrations.
    Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.