Spokes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use the Spokes page to see the details of the spoke actions and subflows for the Virtual Agent (VA) topic.

    Spokes used

    The Spokes used chart shows which spokes, actions, and subflows were used and how often. In Virtual Agent, conversations contain topics, topics contain spokes, and spokes contain spoke actions or subflows. Selecting a spoke from the list displays the following details.

    Virtual Agent Analytics dashboard with Global spoke usage, Actions and Subflows, and Topics charts.

    The three charts show:

    • Spoke Usage—The number of times the specified spoke ran each day.

      You can display the number of occurrences and user sessions of the selected topic by selecting Download.

      Event occurrences table showing date, event name, number of occurrences, and sessions.

    • Actions and Subflows—Within the specified spoke, which actions and subflows were executed. In the previous Actions and Subflows chart, one action, Create Freeform VTB was triggered 22 times.
    • Topics—Which topics executed the spoke. The horizontal axis in the Topics chart shows the topics that triggered the spoke. The vertical axis shows how many times the topic triggered the spoke.