Activate Self-Service Analytics

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    The Self-Service Analytics Core plugin provides the Self-Service Analytics framework for configuring deflection contexts and activity patterns to collect the case reduction (deflection) metrics. The metrics are used in the Self-Service Analytics dashboard.
    The Self-Service Analytics Core plugin activates these related plugins if they are not already active.
    Table 1. Plugins for Self-Service Analytics Core
    Plugin Description
    Subscriptions and Activity Feed Framework

    [com.snc.activity_subscriptions]

    		 Provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified.
    Note:
    The Self-Service Analytics Core plugin is also installed when you activate the Platform Analytics Solution for Self-Service Analytics for Customer Service. For more information, see Activate the Platform Analytics Solution for Self-Service Analytics for Customer Service.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.