Delete CIs

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can use the CI Class Manager to delete CIs that are no longer needed.

    Before you begin

    Role required: itil_admin

    About this task

    For information about policy-based, large scale automated CI deletions, see Working with CMDB Data Manager.

    Note:
    You can't delete base system tables. For information about deleting custom tables, see Delete a table.

    Procedure

    1. Navigate to All > Configuration > CI Class Manager.
    2. Click Hierarchy to expand the CI Classes list and then select the class from which you want to delete CI records.
    3. In the class navigation bar on the left, click CI List.
    4. On the CI List form view, select the CIs that you want to delete.
      Select the check box in the header to select all the CIs that are visible.
    5. Click Actions on selected rows and then click Delete.
    6. Click Delete in the Confirmation dialog box.

    Result

    After deleting CIs that a dependent CI depends on, the dependent relationship is also deleted. The dependent CI becomes an orphan and is not immediately deleted. In this situation, the system attempts to cascade delete such orphan dependent CIs to prevent the accumulation of stale data and maintain the health of the CMDB. For information about how the system manages orphan dependent CIs, see Management of orphan dependent CIs.