Applying the CSDM guidelines to your product
The "Product view" topics describe how several ServiceNow products benefit from your use of the Common Service Data Model (CSDM) framework.
Products and features that benefit when following the CSDM guidelines
The following topics identify the specific CMDB tables that the products update and obtain data from. The topics provide practical instructions for implementing the CSDM guidelines.
- Change Management
- Applying CSDM guidelines to Change Management
- Customer Service Management
- Customer Service Management product view
- Digital Portfolio Management
- Apply the CSDM guidelines to Digital Portfolio Management
- Enterprise Architecture (EA) (formerly Application Portfolio Management)
- Applying the CSDM guidelines to Enterprise Architecture
- Incident Management
- Applying CSDM guidelines to Incident Management
- Install Base Management
- Common Service Data Model framework for Install Base Management
- ITOM AIOps
- ITOM AIOps and CSDM reference
- ITOM Visibility
- Applying the CSDM guidelines to ITOM Visibility
- Operational Technology
- Implementing the CSDM framework for Operational Technology
- Problem Management
- Applying the CSDM guidelines to Problem Management
- RPA Hub
- Applying the CSDM guidelines to RPA Hub
- Service Catalog
- Applying the CSDM guidelines to Service Catalog
- Service Portfolio Management
- Applying the CSDM guidelines to Service Portfolio Management
The topics include the following information:
- Brief overview of the function and benefits of the product.
- Use case and examples.
- CSDM tables managed by the product.
- CSDM tables used by the product.
- Mention of other ServiceNow products that add value to the product.
- Mention of other ServiceNow products that benefit from the product.
Note:
A CSDM use case might have one or more data types. Other ServiceNow products may also manage these data types. The use cases don't describe all possible product dependencies.
The product view topics do not address the following information:
- Implementing the ServiceNow product.
- Configuring systems that are not included in the base system. Such systems might be referred to in this product view, but they are out-of-scope.
- Using other ServiceNow products, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), and IT Operations Management (ITOM).