Advanced configuration for voice

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure Answering Machine Detection (AMD) to determine if a human has picked up the call or not.

    Before you begin

    Role required: notify_admin

    Procedure

    1. Navigate to All > Notify > Administration > Twilio Direct Configuration.
    2. On the Twilio Account Properties page, enter your Account SID.
    3. Enter your Auth Token.
    4. Click Connect.
    5. On the Advance Voice Features tab, check the Detect answering machinebox.
    6. On the Advance Voice Features tab, enter the number of seconds in the Machine detection timeoutfield to set a timeout value.