Enable knowledge blocks for each knowledge base

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.

    Before you begin

    Make sure that the knowledge blocks [com.snc.knowledge_blocks] plugin is activated.

    Role required: knowledge_admin or knowledge_manager

    Procedure

    1. Navigate to All > Knowledge > Administration > Knowledge Bases.
    2. Open the knowledge base record.
    3. In the Knowledge Base form, select the Enable blocks check box.
      Note:
      If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to Configure > Form Layout.
      Enable knowledge blocks feature for knowledge base.
    4. Click Update.
      Note:
      If you decide to later disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

    What to do next

    Create knowledge blocks to use within the enabled knowledge base.