Associate a Twilio account with Legacy Notify

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Associate a Twilio account with your instance to use that account for legacy Notify.

    Before you begin

    Role required: notifynow_admin

    About this task

    This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

    Procedure

    1. Navigate to All > Notify > Administration > Properties.
      Figure 1. Notify Properties
      Notify Properties page, which you can use to associate a Twilio account with your instance to use that account for legacy Notify
    2. Enter the AccountSID, AuthToken and phone number values.
      These values can be obtained from the Twilio dashboard:
      Figure 2. Twilio Dashboard
      The Twilio dashboard, which displays the Accout SID, AuthToken, and phone number values
      When the Twilio account details are entered in the Notify Properties page, the account status is updated.
    3. Optional: To use Notify on multiple ServiceNow instances, activate Notify on each instance and create a separate Twilio account and telephone number for each instance.
      Note:
      Some telephone numbers are voice capable, but not SMS capable. This is shown in the Notify properties with relevant messages. Two methods are available to check this: isSMSCapable and isVoiceCapable.