Knowledge subscription email notification templates

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.

    Table 1.
    Email template Subscription type
    KM Subscription: Article published Knowledge base
    KM Subscription: Article revised in KB Knowledge base
    KM Subscription: Article checked out Knowledge article
    KM Subscription: Article revised Knowledge article
    KM Subscription: Article commented Knowledge article

    Users with the admin or knowledge_admin role can customize these email notification templates. To locate the template, navigate to System Notifications > Email > Notifications. For more information about customizing a template, see Create an email notification.

    Subscription notifications include a link at the bottom of the email to the user's Notification Preferences page.