CMDB classes targeted in Service Graph Connector for Microsoft Intune

  • Release version: Washingtondc
  • Updated May 21, 2025
  • 3 minutes to read
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    Summary of CMDB Classes Targeted in Service Graph Connector for Microsoft Intune

    The Service Graph Connector for Microsoft Intune enables the integration of key configuration management data into ServiceNow's Configuration Management Database (CMDB). It facilitates the periodic collection of data from Microsoft Intune, which is then organized into specific tables extending from the Configuration Item (CI) table.

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    Key Features

    • Computer [cmdbcicomputer]: Captures attributes such as name, serial number, disk space, and operating system. Establishes relationships with network adapters and IP addresses.
    • Handheld Computing Device [cmdbcihandheldcomputing]: Gathers similar attributes as the computer class and links to network adapters and software installations.
    • Software Installation [cmdbsamswinstall]: Includes information like display name, version, and publisher, with relationships to both computer and handheld devices.
    • Network Adapter [cmdbcinetworkadapter]: Collects MAC address and configuration item data, linked to both computer and handheld devices.
    • IP Address [cmdbciipaddress]: Records IP version and ownership details, connecting to both device types.
    • Serial Number [cmdbserialnumber]: Captures serial number and validation status, associated with computers and handheld devices.
    • SG-Intune Computer Related [snintuneintegratcomputerrelated]: Gathers device-specific data like compliance state and management agent.
    • SG-Intune Device Related [snintuneintegratdevicerelated]: Collects device category and state, with additional attributes populated by specific Intune reports.
    • Software [cmdbcispkg]: Records software key, name, and version details, linked to software instances.
    • Software Instance [cmdbsoftwareinstance]: Includes name and installation details, connected to devices.

    Key Outcomes

    By utilizing the Service Graph Connector for Microsoft Intune, ServiceNow customers can enhance their asset management processes through accurate data collection and relationships between various configuration items. This integration supports better visibility into device compliance, inventory management, and software usage, ultimately leading to improved operational efficiency and informed decision-making within IT environments.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Description short_description
    Disk space (GB) disk_space
    Manufacturer manufacturer
    Operating System os
    OS Version os_version
    Model ID model_id
    Assigned to assigned_to
    Chassis type chassis_type
    Table 1. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference SG-Intune Computer Related [sn_intune_integrat_computer_related]
    Computer [cmdb_ci_computer] Reference Software Installation [cmdb_sam_sw_install]

    Handheld Computing Device [cmdb_ci_handheld_computing]

    The following attributes in the Handheld Computing Device [cmdb_ci_handheld_computing] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Description short_description
    Disk space (GB) disk_space
    IMEI imei
    MEID meid
    Operating System os
    OS Version os_version
    Phone Number phone_number
    Root Access root_access
    Model ID model_id
    Carrier carrier
    Assigned to assigned_to
    Manufacturer manufacturer
    Table 2. Relationships created for Handheld Computing Device
    Parent class Relationship type Child class
    Handheld Computing Device [cmdb_ci_handheld_computing] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Handheld Computing Device [cmdb_ci_handheld_computing] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Handheld Computing Device [cmdb_ci_handheld_computing] Reference SG-Intune Device Related [sn_intune_integrat_device_related]
    Handheld Computing Device [cmdb_ci_handheld_computing] Reference Software Installation [cmdb_sam_sw_install]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data:
    Attribute label Attribute name
    Display name display_name
    Version version
    Discovery source discovery_source
    Publisher publisher
    Installed on installed_on
    Note:
    The Publisher attribute is populated by the SG-Intune Software Reports data source only.
    Table 3. Relationships created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Handheld Computing Device [cmdb_ci_handheld_computing]

    Computer [cmdb_ci_computer]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    MAC Address mac_address
    Name name
    Configuration Item cmdb_ci
    Table 4. Relationships created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Network Adapter [cmdb_ci_network_adapter] Reference Computer [cmdb_ci_computer]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP version ip_version
    Owned By Configuration Item owned_by_cmdb_ci
    IP Address ip_address
    Name name
    Table 5. Relationships created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    IP Address [cmdb_ci_ip_address] Reference Computer [cmdb_ci_computer]

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data:
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 6. Relationships created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Serial number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    SG-Intune Computer Related [sn_intune_integrat_computer_related]

    The following attributes in the SG-Intune Computer Related [sn_intune_integrat_computer_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Azure AD Registered azure_ad_registered
    Compliance State compliance_state
    Device Enrollment Type device_enrollment_type
    Email Address email_address
    Encrypted is_encrypted
    Managed Device Owner Type managed_device_owner_type
    Management Agent management_agent
    Supervised is_supervised

    SG-Intune Device Related [sn_intune_integrat_device_related]

    The following attributes in the SG-Intune Device Related [sn_intune_integrat_device_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Azure AD Registered azure_ad_registered
    Compliance State compliance_state
    Device Category device_category
    Device Enrollment Type device_enrollment_type
    Device State device_state
    Email Address email_address
    Encrypted is_encrypted
    Managed Device Owner Type managed_device_owner_type
    Management Agent management_agent
    Security Patch Level security_patch_level
    Supervised is_supervised
    System Management Bios Version system_management_bios_version
    Wifi Subnet ID wifi_subnet_id
    Note:
    The attributes Device Category, Device State, Security Patch Level, System Management Bios Version, and Wifi Subnet ID are populated by the SG-Intune Device Reports data source only.

    The attributes Azure AD Registered, Device Enrollment Type, and Management Agent aren't populated by the SG-Intune Device Reports data source.

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 7. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Installed on installed_on
    Table 8. Relationships created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]