Edit a question in Catalog Builder

Edit an existing question if you want to improve it by adding dynamic form behavior.

Before you begin

Role required: catalog_builder_editor, catalog_admin, or admin

About this task

Set values for the fields and condition-based field messages. Make the question mandatory, visible, or read-only based on your requirements. You can also deactivate the question.

You can’t edit the questions that belong to single-row and multi-row variable sets.

• If the question is used in a published catalog item, you can’t delete it but you can mark it as inactive. You can include such questions again in the catalog item by using the Insert De-activated questions option.
• Removing a new question that has never been published deletes the question.
• You can’t remove questions of types that aren't allowed in the template or supported in the Catalog Builder.

Procedure

1. Navigate to All > Service Catalog > Catalog Builder.
2. Select the Catalog items tab.
3. Select a catalog item and navigate to the Questions tab.
4. Deactivate a question.
   1. Point to the question and select the deactivate icon ().
   2. In the dialog box, select Deactivate.
5. Edit a question.
   1. Point to the question and select the edit icon ().
   2. Make the required changes and select Save.
6. Add dynamic form behavior to a question.
   1. Point to the question and select the UI policies icon () for defining dynamic behavior.
   2. In the Dynamic behavior dialog box, select Define new behavior.
   3. On the Actions tab, fill in the required information.

      Table 1. Actions tab

      Field	Description
      Outcome
      Specify the behavior of this question when the trigger conditions are met
      Make the question mandatory	Specifies how the dynamic behavior setting affects the mandatory state of the field. Available options: No action Yes No
      Make the question visible	Specifies how the dynamic behavior setting affects the visible state of the field. Available options: No action Yes No
      Make the question read-only	Specifies how the dynamic behavior setting affects the read-only state of the field. Available options: No action Yes No
      Value
      Specify the value that should be set for this question when the condition is met.
      Do this action	Select any of the actions that you want to set for this question. No action. Clear value: Option to clear the question value. Set value: Option to set a value for the question.
      Set this value to the question	Option to set a value for the question. For example, if you have a question related to storage with the question type Choice, and you set the available choices of storage as 1 TB, 256 GB, and 512 GB, then this field shows these values. You can select any one of these values for the question. This field appears only when you select Set value from the Do this action list.
      Field message
      Specify the type and message that should be shown under this question when the condition is met.
      Set this field message type	Select any of these field message types. Info Warning Error Note: If you don’t want a message, select None.
      Set this message under the field	Option to set a message that you want to show when the condition is met.

   4. On the Conditions tab, add conditions that trigger the action on this question.
   5. On the Settings tab, fill in the required information.

      Table 2. Settings tab

      Field	Description
      Applicability
      Scenarios where this dynamic behavior applies
      Applies when the item is being requested	Option to specify if the dynamic behavior applies when the item is being requested.
      Applies while viewing the catalog tasks after the request is submitted	Option to specify if the dynamic behavior applies while viewing the catalog tasks after the request is submitted.
      Applies while viewing the requested item record after the request is submitted	Option to specify if the dynamic behavior applies while viewing the submitted record.

   6. Select Add behavior.
   Note:

   When dynamic behavior is added, a catalog UI policy and action is created and a short description is automatically generated.