Properties for Connect
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Properties for Connect
The Connect Properties page allows administrators to configure various settings for Connect, a feature integral to ServiceNow. Access to these properties is granted to users with the admin role via Connect > Administration > Properties. Note that enabling Next Experience will disable Connect Chat functionality.
Show less
Key Features
- Disable Presence: Globally disables user presence across the platform (default: false).
- Enable Connect in Frameset: Controls visibility of the Connect overlay (default: true).
- External Link Metadata Retrieval: Allows rendering of rich content from external links (default: true).
- Email Notification Interval: Sets the wait time before sending email notifications to offline users (default: 3 minutes).
- Conversation Search Limit: Determines the maximum number of conversations displayed in search results (default: 50).
- Audio Notification: Specifies the audio file for notifying users about new messages and mentions (default: connectalert.mp3).
- Role Access Management: Defines which user roles can access Connect; if empty, all roles are allowed.
- Task Form Buttons: Controls visibility of buttons for viewing collaboration documents and live feeds in task forms.
- Disable Legacy Chat Link: Hides the "Create or Join Chat Room" link on the Incident form when legacy chat is enabled (default: true).
Key Outcomes
By properly configuring these properties, ServiceNow customers can enhance user engagement through Connect, streamline notifications, manage access effectively, and ensure a better experience during collaboration tasks. Regularly reviewing these settings can help maintain optimal functionality of Connect within the organization.
The Connect Properties page provides several configuration options for Connect.
Important:
Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See Next Experience UI for more information.
Users with the admin role can access these properties by navigating to .
Note:
Many of the properties also impact Connect Support.
| Property | Description |
|---|---|
| Disable Presence glide.ui.presence.disabled |
Turns off user presence globally when enabled. Enabling this property turns
off user presence throughout the platform, not just in Connect.
|
| Enable Connect in the frameset collaboration.frameset |
Determines whether the Connect overlay is visible
(enabled). This property also impacts Connect Support.
|
| Enable Connect to retrieve external link metadata in order to render richer
content in messages with links to YouTube, news articles, images,
etc. glide.ui.url.external, glide.ui.url.external.content |
Enables Connect to render URLs for
external sites as links. When this property is disabled, URLs that point anywhere
outside the instance appear as plain text. This property also impacts Connect Support.
|
| Number of minutes to wait before collecting unread messages and sending an
email to offline users. collaboration.email_interval |
Sets the number of minutes
the system waits before sending a Connect notification email to
an inactive user.
|
| Maximum number of latest conversations to show during search. (Default = 50) | Sets the number of results that appear when you search conversations in Connect. In the System
Properties [sys_properties] table, this property appears as
connect.search.conversation_limit.
|
| Audio file to play to notify users of new messages, support conversation
transfers and @mentions in Connect. This property's value should point to the
'name' field of an audio file in the db_audio
table. connect.notification.audio_alert |
Specifies the audio file
to play to notify users of new messages, support conversation transfers, and
@mentions in Connect. This
property's value must point to the Name field of a record
in the Audio File [db_audio] table. This property also impacts Connect Support.
|
| Comma separated allow list of roles able to access Connect. Empty allows all
roles. connect.roles |
Determines which user roles are required
to access Connect. When the
value is blank, no role is required. This property also impacts Connect Support. Note:
If you
choose to restrict Connect
access to specific roles, consider updating the role requirements for Connect modules and other
access points.
|
| Determine whether or not a button is shown in task forms to view the
Collaboration document conversation or Live Feed Record Feed related to the task.
Note: The Collaboration button will only be enabled if the frameset view is also
enabled with collaboration.frameset =
true glide.live_feed.task_header_button |
Determines whether the
show live feed icon ( ) and Follow button are available in the form
header of tables that have the live_feed=true dictionary
attribute.
|
| Disable the legacy chat "Create or Join Chat Room" link on the Incident form
(Must have Chat plugin enabled to see link) glide.connect.enabled |
Hides the Create or Join
Chat Room related link, which appears on the Incident form when
legacy chat is enabled. Legacy chat and Connect Chat should not be
used concurrently and this property should not be modified.
|