Configure a step-based service fulfillment flow

Define service fulfillment steps while creating a catalog item in Catalog Builder.

Before you begin

Role required: admin, catalog_builder_editor, or catalog_admin

About this task

In the base system, the Step-based request fulfillment flow is available. It includes the Service Fulfillment Steps base flow subflow that runs all steps defined in the service fulfillment flow. Following are the input and output parameters of the subflow.

Table 1. Service Fulfillment Steps base flow input parameters

Parameter	Type	Description
task	Reference	RITM record

Table 2. Service Fulfillment Steps base flow output parameters

Parameter	Type	Description
state	String	State of the subflow. Possible values are: completed: All steps are complete. failed: At least one step failed because of invalid configurations such as missing subflow or step configurations.

For information about subflow field types, see Field types.

If your organization has processes to be run before or after the service fulfillment steps, create a flow and ensure that it is configured as a step-based service fulfillment flow.

Procedure

1. Create a Flow Designer flow (With the trigger type as Service Catalog).
   Ensure that the Service Fulfillment Steps base flow subflow is called from this flow.

   For information about creating a flow with Service Catalog trigger type, see Create a flow with a Service Catalog trigger.

2. Register the flow as service fulfillment flow.
   1. Navigate to Service Catalog > Catalog Administration > Service Fulfillment Steps Registry.
   2. Click New.
   3. On the form, fill in the fields.

      Table 3. Service Fulfillment Flow Registry form

      Field	Description
      Service Fulfillment Flow Registry	Flow Designer flow for which you want to enable service fulfillment steps.
      Application	Application scope in which the flow is supported for service fulfillment.
      Active	Option to enable the service fulfillment support for the flow.

   4. Click Submit.