Edit translations for Virtual Agent topics

A Virtual Agent admin user can edit and publish translations directly in Virtual Agent Designer.

Before you begin

Role required: virtual_agent_admin or admin

Procedure

1. Do one of the following:
   • Navigate to All > Conversational Interfaces > Virtual Agent > Designer, open a published topic, and then click the Languages tab.
   • (NLU only) Navigate to All > Conversational Interfaces > Virtual Agent > Designer, click Manage languages, and then choose a model and language.
2. In the Topic translations column, click Edit.
   The Edit Translations form opens.

   

3. On the Edit Translations form, you can do any of the following:
   • Unlock fields and enter translations directly on the form.
   • If it is configured in the Localization Framework, use machine translation to fill in the fields.

     To set up machine translation, see Create a translator configuration.

   • Export files to send to a third party for translation.

     Click Export Source File, and then choose the file type. Click Export File to begin the download.

   • Import translated files received from a translation service.

     From the Export Source file list, select Import Translated File.

4. When translations are ready to publish, click Publish Translations.

Result

Once translations are published, they are made available to Virtual Agent topics that use keywords dynamically.

If your topic uses Natural Language Understanding (NLU), train your localized models. You may also need to map them to the topic. Then test and publish your localized models to ensure that native speakers can access localized intents. For more information, see Map a topic to a secondary NLU model and Test topic and NLU model translations.