Service Graph Connector for Observability - Dynatrace properties

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace properties

    The Service Graph Connector for Observability - Dynatrace properties allow users to control the behavior of the connector, facilitating the integration of Dynatrace data into the ServiceNow CMDB. Customers can manage connection properties and system properties to optimize data ingestion from Dynatrace.

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    Key Features

    • Connection Properties:
      • managementZoneIds: Specifies management zone IDs for data fetching.
      • managementZoneNames: Specifies management zone names for data fetching.
      • tags: Lists tags to be fetched from Dynatrace.
      • grailEnabled: Enables Grail for the tenant.
      • serviceTypes: Defines service types for data ingestion, with mappings to respective CMDB tables.
      • saveRESTResponseAsAttachment: Controls whether to save API responses as attachments or as data streams.
    • System Properties:
      • sndynatraceinteg.criticalclusterthreshold: Sets the threshold for application cluster states.
      • sndynatraceinteg.defaultfromvaluedays: Configures inactivity duration for CIs before they are ignored.
      • sndynatraceinteg.eventsforunmatchedci.enabled: Enables ingestion of events without matching CIs.
      • sndynatraceinteg.pagesize: Specifies the page size for REST requests.
      • sndynatraceinteg.populateapplications: Determines whether to populate application CIs from Dynatrace.
      • sndynatraceinteg.createUnmatchedApplicationCIs: Controls the addition of unclassified processes to the Application table.

    Key Outcomes

    By configuring these properties, ServiceNow customers can effectively manage the flow of observability data from Dynatrace, allowing for better visibility and control over their application performance and infrastructure health within the CMDB. Properly setting these properties ensures that relevant data is captured, processed, and utilized for improved decision-making and operational efficiency.

    Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.

    Connection properties

    These connection properties are available for Service Graph Connector for Observability - Dynatrace.
    Note:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Dynatrace Observability > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    Table 1. Connection properties for Service Graph Connector for Observability - Dynatrace
    Property Description

    managementZoneIds

    		 Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas.

    managementZoneNames

    		 Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas.

    tags

    		 Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas.

    grailEnabled

    		 Set the property to true for a Grail-enabled tenant.

    OAuth Connection

    		 View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record.

    serviceTypes

    		 Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas.
    Note:
    All service types except for DATABASE_SERVICE are mapped to the Calculated Application Service [cmdb_ci_service_calculated] CMDB table. The DATABASE_SERVICE service type is mapped to the Database Instance [cmdb_ci_db_instance] CMDB table.

    Valid values are:

    • BACKGROUND_ACTIVITY
    • CICS_SERVICE
    • CUSTOM_SERVICE
    • DATABASE_SERVICE
    • ENTERPRISE_SERVICE_BUS_SERVICE
    • EXTERNAL
    • IBM_INTEGRATION_BUS_SERVICE
    • IMS_SERVICE
    • MESSAGING_SERVICE
    • QUEUE_LISTENER_SERVICE
    • RMI_SERVICE
    • RPC_SERVICE
    • WEB_REQUEST_SERVICE
    • WEB_SERVICE

    saveRESTResponseAsAttachment​

    		 Set the property to true to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. ​​

    Set the property to false to use the dedicated action flow and consume the response from Dynatrace as a data stream for processing.​

    • Type: true | false
    • Default value: false

    System properties

    These system properties are available for Service Graph Connector for Observability - Dynatrace.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 2. System properties for Service Graph Connector for Observability - Dynatrace
    Property Description

    sn_dynatrace_integ.critical_cluster_threshold

    		 Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map.
    • Type: integer
    • Default value: 75
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.default_from_value_days

    		 Enter the number of days a configuration item (CI) can be inactive before it is ignored.
    • Type: integer
    • Default value: 300
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.events_for_unmatched_ci.enabled

    		 Set the property to true to ingest events that don't have a matching CI in CMDB.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.page_size

    		 Enter the page size used in REST requests to fetch Dynatrace entities.
    • Type: integer
    • Default value: 50
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.populate_applications

    		 Set the property to true to populate the Application [cmdb_ci_appl] CIs from Dynatrace processes. Set the property to false to ignore the Application [cmdb_ci_appl] CIs.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    Note:
    This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property.

    sn_dynatrace_integ.createUnmatchedApplicationCIs

    		 Set the property to true to add unclassified processes to the Application [cmdb_ci_appl] table. Set the property to false to ignore unclassified processes.
    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    Note:
    Classified processes are added to the corresponding child application classes in the Application [cmdb_ci_appl] table regardless of the value of this property.