View a knowledge block in Agent Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View a knowledge block in Agent Workspace, including the block number, short description, and block content.

    Before you begin

    You must have read access to the knowledge base that stores the knowledge block you want to view.

    Role required: agent_workspace_user and knowledge

    Procedure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. View knowledge blocks authored by you or by other people.
      • View all blocks by navigating to Lists > Knowledge Blocks > All.
      • View blocks authored by you by navigating to either Lists > Knowledge Blocks > Published or Lists > Knowledge Blocks > Unpublished.
    3. Click the link to the knowledge block that you want to view.
    4. Optional: View another version of the knowledge block by selecting the version in the Version list.
      Note:
      The Version list appears only when the article versioning feature is enabled. For more information, see Article versioning.

    Result

    The selected version of the knowledge block opens within Agent Workspace. Any earlier version of the knowledge block is indicated as outdated. When viewing an earlier version, click the version number of the knowledge block to view a list of all versions.