Normalized value for an assessment
Summarize
Summary of Normalized Value for an Assessment
The normalized value is a calculated figure that helps in risk assessment based on a linear equation and the defined scale of a metric. It is essential for understanding how specific metrics perform relative to their defined scales, thus aiding in the evaluation of service capabilities.
Show less
Key Features
- Calculation Method: The normalized value is derived from the formula:
Normalized value = (Input Value - Min value) / (Max value - Min value) (current metric weight bias / (sum of all valid metric weights)) scalefactor. - Bias Calculation: Bias reflects the ratio of total metric weight to the sum of valid metric weights, excluding scripted metrics.
- Metric Exclusions: Certain metric types such as String, Date, Date/Time, Reference, Attachment, and Ranking are not included in the normalized value calculation.
- Multiple Selection Metrics: For multiple selection metrics, the normalized value accounts for the weight of each choice using a modified formula.
Key Outcomes
By utilizing the normalized value, ServiceNow customers can effectively assess various metrics for risk evaluation, leading to informed decision-making. The calculations help in translating raw assessment responses into meaningful data that reflects performance against established criteria.
The normalized value is calculated based on a linear equation and the scale definition of the metric. This value can be used for risk assessment.
Normalized value for any metric
The normalized value is directly proportional to the scale definition of the metric. If the
scale definition is low, that is, the lower scale values are better, then Normalized
value = 1.0 – Normalized value.
For the reporting purpose, use the Metric Result [asmt_metric_result] table.
Normalized value = (Input Value - Min value defined in metric) / (Max value defined
in metric - Min value defined in metric) * (current metric weight * bias / (sum of all
metric weight in the metric category)) * scale_factor
- If a metric is skipped when taking the assessment, its weight is excluded when
calculating
sum of valid metric weight in the metric category. - The following metric types are excluded in the normalized value calculation:
- String
- Date
- Date/Time
- Reference
- Attachment
- Ranking
For example, consider the following scenario.
Calculate the normalized value for the Please rate the competency of the technician metric.
| Input value | 3 |
| Minimum value | 1 |
| Maximum value | 6 |
| Current metric weight | 10 |
| Number of metrics in the metric category | 6
|
| Valid metric weight of each response | 10 |
| Scale factor | 10 |
Normalized value = (3 - 1) / (6 - 1) * (10 / (10 + 10 + 10 + 10 + 10)) * 10 =
0.8
Normalized value for a multiple selection metric
The normalized value for a multiple selection metric is calculated by using the weight of the metric and the score for each choice of the metric.
In a multiple selection metric, for each choice that should be used for the normalization calculation, define the normalization input value.
Normalized value = (Score of all choices) * (current metric weight / (sum of valid
metric weight in the metric category)) * scale_factor
Score of each choice in a multiple selection metric= Normalization input of the choice / max value of the metricmax value of the metric = Sum of the normalization input for all choices of the metricmin value of the metric is always 0
For example, consider the following scenario.
Calculate the normalized value for the multiple selection metric, Please rate the competency of the technician, with three choices, A, B, and C.
| Choice A | Normalization input is 1 |
| Choice B | Normalization input is 1 |
| Choice C | Normalization input is 2 |
| Minimum value | 0 |
| Maximum value | 4 |
| Current metric weight | 10 |
| Number of metrics in the metric category | 5 |
| Valid metric weight of each metric | 10 |
| Scale factor | 10 |
If Choice A and B are selected, Normalized value = ((1 / 4) + (1 / 4)) * (10 / (10
+ 10 + 10 + 10 + 10)) * 10 = 1
Weighted value for a risk assessment
For a risk assessment, the weighted value from metric results table is calculated as following.
weighted_value = metric.weight * result.actual_value