Unsubscribe from a knowledge article

Unsubscribe from a knowledge article.

Before you begin

Role required: knowledge

About this task

Users can unsubscribe from a knowledge article from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.

Note:

If you are subscribed to a knowledge base and you unsubscribe from an article in that knowledge base, you must also unsubscribe from the parent knowledge base.

Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

Procedure

1. Navigate to All > Knowledge > Homepage.
2. Point to and click Subscribed, which toggles to Unsubscribe.
   If you are subscribed to the knowledge article, this action results in an information message that the article subscription has been removed. If you are also subscribed to the parent knowledge base, proceed to the next step.
3. If you are subscribed to the parent knowledge base, click Yes on the Unsubscribe pop-up window.
   This action results in an information message that the knowledge base subscription has been removed.