Install Omnichannel Callback

You can install the Omnichannel Callback application (sn_omni_callback) if you have the admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• Review the Omnichannel Callback application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

The following items are installed with Omnichannel Callback:

• Roles
• Scheduled jobs
• Tables

For more information, see Components installed with Omnichannel Callback.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Omnichannel Callback application (sn_omni_callback) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   In the list next to the Install button, the versions that are available to you are displayed.

3. Select a version from the list and select Install.

   In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

4. Optional: If demo data is available and you want to install it, select the Load demo data check box.
   Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.

   Important:

   If you don't load the demo data during installation, it's unavailable to load later.
5. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
6. Select Install.