Conversational Integration with Alexa

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • ServiceNow® Conversational Integration with Alexa enables ServiceNow® Virtual Agent to interact with requesters through the Amazon Alexa voice interface using the Virtual Agent topics. Conversational Integration with Alexa uses the custom conversational chat integration framework to interact with the Virtual Agent chatbot.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Overview

    Enable your users to initiate an Alexa voice chat conversation with a virtual agent by using the Conversational Integration with Alexa application. The application connects a requester with a Virtual Agent using your company's Alexa account. You can name your Alexa skill and manage it using your company's Amazon account while enabling end users to link their accounts to the ServiceNow instance. You can also customize the way that a virtual agent speaks to you in a voice-friendly manner without having to change the topic.
    Note:
    The Conversational Integration with Alexa supports both screen-less and screen-based Alexa-enabled devices.

    To get started with the Conversational Integration with Alexa application, see Configure Conversational Integration with Alexa.