Service Graph Connector for SolarWinds

  • Release version: Washingtondc
  • Updated March 4, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for SolarWinds

    The Service Graph Connector for SolarWinds enables ServiceNow customers to import asset inventory data (both hardware and software) from SolarWinds into their ServiceNow Configuration Management Database (CMDB). This integration enhances asset visibility and management within the ServiceNow platform.

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    Key Features

    • Automatic Normalization: Automatically normalizes asset information for hardware, virtualization, cloud resources, and software.
    • Synchronization Schedules: Allows configuration and saving of synchronization schedules for data imports.
    • Guided Setup: Provides a structured setup process to configure the integration effectively.
    • CMDB Integrations Dashboard: Offers a central dashboard to monitor the status, results, and errors of all Service Graph Connectors, with filtering options for specific integrations or timeframes.
    • Data Mapping: Utilizes the Robust Transform Engine (RTE) to map and transform data into ServiceNow CMDB tables, supported by the Identification and Reconciliation Engine (IRE) for data insertion.

    Key Outcomes

    Once configured, the connector periodically pulls data from SolarWinds, populating various CMDB target tables such as servers, network gear, and software installations. This integration helps maintain accurate and up-to-date asset inventories in ServiceNow, improving overall asset management and operational efficiency.

    Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

    The Service Graph Connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported SolarWinds Orion minimum versions:
      • 2019.4 HF6
      • 2020.2.1. HF2
    • Supported ServiceNow versions:
      • Washington DC
      • Xanadu
      • Yokohama

    Use cases

    The following are examples on how you can use the Service Graph Connector:
    • Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
    • Ability to configure and save synchronization schedules.

    Guided setup

    The guided setup for the Service Graph Connector for SolarWinds provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for SolarWinds.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the SolarWinds software.

    The data is loaded into staging tables and then inserted into the following CMDB target tables:
    • AIX Server [cmdb_ci_aix_server]
    • Availability Zone [cmdb_ci_availability_zone]
    • CI Relationship [cmdb_rel_ci]
    • Cloud Network [cmdb_ci_network]
    • Cloud Service Account [cmdb_ci_cloud_service_account]
    • Cloud Subnet [cmdb_ci_cloud_subnet]
    • Computer [cmdb_ci_computer]
    • Disk [cmdb_ci_disk]
    • Hardware [cmdb_ci_hardware]
    • Hardware Type [cmdb_ci_compute_template]
    • Hyper-V Server [cmdb_ci_hyper_v_server]
    • IIS Virtual Directory [cmdb_ci_iisdirectory]
    • Image [cmdb_ci_os_template]
    • IP Address [cmdb_ci_ip_address]
    • Linux Server [cmdb_ci_linux_server]
    • Logical Datacenter [cmdb_ci_logical_datacenter]
    • Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
    • MS SQL Server [cmdb_ci_db_mssql_server]
    • MS SQL DataBase [cmdb_ci_db_mssql_database]
    • Network Adapter [cmdb_ci_network_adapter]
    • Network Gear [cmdb_ci_netgear]
    • Serial Number [cmdb_serial_number]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)
    • Solaris Server [cmdb_ci_solaris_server]
    • Storage Volume [cmdb_ci_storage_volume]
    • UNIX Server [cmdb_ci_unix_server]
    • VM Instance [cmdb_ci_vm_instance]
    • Windows Server [cmdb_ci_win_server]

    For more information on where data is saved when pulling data from SolarWinds, see CMDB classes targeted in Service Graph Connector for SolarWinds.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.