Set up Notify Zoom connector in Zoom

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use the Notify Zoom connector to expand the Notify communication channel by managing and initiating a Zoom meeting directly from any task record such as an incident or a change.

    Before you begin

    Role required: admin, Zoom admin

    1. Ensure that you have Zoom spoke installed on your instance.
    2. Make sure you have the required credentials and connections to Zoom on your instance.
    3. Configure the Notify Zoom connector with the same Zoom account with which you created the OAuth app for Zoom spoke.

    Procedure

    1. On your Zoom OAuth app, navigate to Feature > Add Feature > Event Subscription.
    2. Use the toggle button to enable the event subscription feature.
    3. In the form that appears, fill in the URL using the following URL format: https://yourinstancename.com/api/sn_notify_zoom/notify_zoom/ZoomEvent.
      The URL is used to post information about events in Zoom to your instance.
    4. Use the Add Events button to list all the events which Zoom is informing Notify about.
    5. In the categories that appear, select Meeting and select all the meeting-related events from the list and click Done.
    6. Under Recording, select All Recordings have completed and Recording Transcript files have completed from the list and click Done.
    7. Click Saveon the Add feature screen.
      A Verification Token appears on the Add Feature screen.
    8. Record the token by clicking Copy.

    What to do next

    Configure Notify with the verification token from Zoom.