List of Notify calls

If you are a Notify administrator, you can view a list of calls and the status of a call made to or from Notify. The call records help in reporting and analytics.

To view a list of calls, navigate to Notify > Calls.

Call records are generated automatically when a user calls a Notify number or when a user makes an outbound call through Notify. You cannot create call records manually.

Note:

Although you can delete a call record, doing so may result in cascade deletion of related records.

For Notify calls where the source is specified, such as a task number, the source is added to the Notify Calls [notify_call] table in the Source column. For Notify conference calls where the source is specified, the source is added to the records for each of the calls in the conference.

Call status	Description
initiated	The number has just been dialed
ringing	The call is currently ringing.
in_progress	The call was answered and is currently in progress.
no_answer	The call was not answered.
completed	The call was answered and has ended normally.
busy	The caller received a busy signal.
failed	The call could not be completed as dialed, most likely because the phone number was non-existent.
invalid	The call could not be connected since input is invalid.
unknown	The driver does not support the status