Virtual Agent

Unlock your enterprise productivity with ServiceNow® Virtual Agent. Provide your employees and customers with a friendly messaging interface, featuring pre-built conversations powered by artificial intelligence.

Get started with ServiceNow AI Platform Virtual Agent

Select a tile to get started with ServiceNow AI Platform Virtual Agent.

Explore Learn how employees, customers, and agents use Virtual Agent.	Plan and configure Plan and configure your Virtual Agent implementation.	Build and deploy Design and build automated conversations and reusable topic components.
Integrate and maintain Extend Virtual Agent capabilities by integrating with other applications.	Analyze Improve and refine Virtual Agent interactions using deep insights into conversational data.	Reference Get Virtual Agent Designer interface descriptions and Virtual Agent technical details.

Get started with Virtual Agent for specific businesses

To explore Virtual Agent for IT Service Management, Customer Service Management, or HR Service Delivery, select a business tile to learn more.

Virtual Agent for IT Service Management Predefined Virtual Agent topics to help your employees complete common IT-related tasks.	Virtual Agent for Customer Service Management Predefined Virtual Agent topics to help your customers complete common self-service tasks.	Virtual Agent for HR Service Delivery Predefined Virtual Agent topics to help your employees complete common HR-related tasks.	Virtual Agent for Workplace Service Delivery Predefined Virtual Agent topics to help your employees complete common workplace-related tasks.
Virtual Agent for Field Service Management Predefined Virtual Agent topics to help your customers complete common field service management tasks.	Virtual Agent for Project Portfolio Management Predefined Virtual Agent topics to help your customers complete common Project Portfolio Management tasks.	Virtual Agent for Legal Service Delivery Predefined Virtual Agent topics to help your customers complete common legal-service tasks.

Additional resources

• Virtual Agent and Natural Language Understanding (NLU) community forum
• Conversational Interfaces Academy

Note:

We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.