View the conversational catalog overview dashboard using Catalog Builder

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use Catalog Builder to view the dashboard that shows the catalog items that are conversational or non-conversational. Understand why catalog items aren’t conversational, and explore the potential suggestions that might help make the items conversational.

    Before you begin

    Verify that you’ve installed the Catalog Conversational Experience plugin (sn_catalog_con_cov).

    Role required: catalog_admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Builder.
    2. Select the Dashboard tab.
    3. In the Conversational Coverage in VA section, select View conversational coverage.

      The Conversational catalog overview dashboard opens. To view the conversational details page for a specific catalog item, on the dashboard, select the catalog item name. The details page opens.

      Note:
      You can also open a catalog item details page to view its conversational details. To do so, select the Catalog items tab, select an item that you want to view the details for, and select View conversational details.