SMS Statuses

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Every Twilio SMS message request has a status value which describes the current state of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are few descriptions of possible statuses of SMS sent from Notify through Twilio REST API.

    Table 1. Outbound message status progression
    Status Description
    queued The message has been queued by the provider to be sent to the carrier network.
    accepted The message is being processed by the provider before sending it to the carrier network.
    sending The message is being forwarded to the carrier network.
    sent The message has been successfully forwarded to the carrier network.
    receiving The provider has received an incoming message from the carrier network and is processing it.
    received ServiceNow has received the incoming message from the provider.
    delivered The message has been delivered to the target device.
    Note:
    A provider may not be able to report this status if the upstream carrier does not report this.
    undelivered The message could not be delivered to the target device.
    Note:
    A provider may not be able to report this status if the upstream carrier does not report this.
    failed The message failed to be forwarded to the carrier network.
    unknown The driver does not support the status