Monitoring and managing Conversational Interfaces applications

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use the Conversational Interfaces Home page to monitor the performance of recent conversations or test your bot. Plugin update notices will alert you when a feature update is ready.

    Your bot's performance
    Review the performance of recent live conversations from the Conversational Interfaces console. For more details, select View details in VA Analytics to open the Conversational Analytics Dashboard.

    Conversational Interfaces Home bot performance metrics on the dashboard.

    Test your bot
    Select Try your bot to open a conversation in a new window and test the active topics. Enter a request and send it to start a conversation with the bot. The number of active topics is indicated for your information.

    Virtual Agent test window open next to Try your bot button.

    Update plugins
    Notifications on the Conversational Interfaces console let you know when to update an installed plugin. Select Update plugin to update it from the ServiceNow Store.

    ITSM plugin card indicating that a new version is available.