Monitor the health of application services on the Application Service Dashboard

Monitor the health state of application services in the Application Service Dashboard. With that information, you can reduce the number of incomplete application services by populating them and adding missing data. To use application services effectively, ensure that application services are fully configured and are populated.

Before you begin

Role required: itil_admin or app_service_admin

About this task

Edit the application services that are reported as missing important details. For example, if an application service is not configured with a service population method, configure a service population method for the application service.

The data that appears in the Application Service Dashboard is calculated on a 24-hour cycle during night hours.

Instead of using the legacy Application Service Dashboard that CSDM provides, you can use the latest Application Service Dashboard in the Insights view in CMDB Workspace. The Application services tile in the Insights view provides similar insights as the legacy dashboard, but with a better user experience.

Procedure

1. Navigate to All > CSDM > Application Service Dashboard.
2. View counts on the Application Service Overview tab, which indicate basic configurations of application services that are incomplete.
   • Count of all application services, complete and incomplete (Total Application Services).
   • Count of application services configured with a service population method (Population method defined).
   • Count of application services missing a service population method (No population method defined). Data for the tags and top down discovery methods appear only if Service Mapping is installed.
   • Breakdown of application services by their missing essential data such as an Owner, a Change Group, or a Business Service.
   • Application services without relationships to technical service offerings or to business service offerings.
   • Breakdown of application services by service population methods, including business services that were converted to application services.
3. View counts on the Related Focus Areas tab, which indicate other potentially incomplete configurations of application services.
   • Total number of application servers, and from those, the number of application servers which are not in any application service. Also, the breakdown of these application servers by class.
   • Total number of databases, and from those, the number of databases which are not in any application service. Also, the breakdown of these databases by class.
   • Total number of hardware servers, and from those, the number of hardware servers which are not in any application service. Also, the breakdown of these servers by class.

   Note:

   Application servers, hardware servers, and databases, not included in application services, are counted only up to about 100,000, even if the actual count is greater than this limit. This number limit is determined by the value of the glide.cmdb.csdm.app_service.max_results property.
4. Optional: Filter the count results in either the Application Service Overview or the Related Focus Areas tab by specific application service properties.
   You can filter by the Owner, Change Group, or the Support Group properties. A filter does not impact counts of application services in which the respective filter property is missing. For example, filtering by Owner, doesn't change the count of Missing Owner.
5. Optional: Select a widget in either the Application Service Overview or the Related Focus Areas tab to drill down to the respective CI list view.
   For example, click the No population method defined widget to see the CI list view of application services in which no population method is defined.
6. Optional: Edit the coloring rules that determine the threshold for displaying counts in red.
   This applies only to the widgets for application services that are not fully configured, such as the No population method defined widget.
   1. Click the Add Widgets ('+') icon.
   2. Point to the banner of a widget and click the Edit Content icon.
   3. In the Edit Report window, click the Style tab and then click Edit coloring rules.
   4. See Create coloring rules for multilevel pivot table reports to complete this edit, and for more details.
   Role required for this step is report_admin or admin.

What to do next

After identifying any application services that are missing important details, edit the application services to add the missing details.

1. Navigate to CSDM > Manage Technical Services > Application Services.
2. In the Application Services list view, select an application service to edit.
3. Add the missing details.

   For details about configuring an application service, see Create application service.