Service Catalog parameters

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can use the Service Catalog parameters to identify the parent mapping configuration for a request, and join the service catalog flow from any other flow. For example, from an incident flow, you can create a request, and associate the request with the incident.

    These parameters are passed in the application URL.

    Table 1. Service Catalog parameters
    Name Description
    sysparm_parent_sys_id sys_id of the source record that is passed to the target record generated from it.

    Format is sysparm_parent_sys_id= <sys_id of the parent>. For example, sysparm_parent_sys_id=85071a1347c12200e0ef563dbb9a71c1.
    sysparm_parent_table Name of the parent table from which the catalog request is created.

    Format is sysparm_parent_table=<name of the parent table>. For example, sysparm_parent_table=incident.
    sysparm_view Type of the catalog view.

    Format is sysparm_view=<name of the catalog view>. For example, sysparm_view=catalog_default.

    Note:
    This is only applicable in Platform.
    sysparm_processing_hint Specifies a processing hint.

    Format is sysparm_processing_hint=setfield:request.parent=<incident sys_id>. For example, sysparm_processing_hint=setfield:request.parent=85071a1347c12200e0ef563dbb9a71c1.

    Note:
    If specified, this parameter overrides the configuration in the Request Parent Mapping sub-module.