Unlink a topic recommendation from a Virtual Agent topic

You can unlink a topic recommendation from a topic. This lets you link it to a new or alternate topic.

Before you begin

Role required: virtual_agent_admin or admin

About this task

You can either add a recommendation as a new topic or link it to an existing topic. If you link it to an existing topic, you can always unlink it later if you need to. Added topic recommendations create an empty topic that you provide with a workflow, so you can't unlink them using this method.

The following example shows the difference between a linked recommendation and an added recommendation.

Figure 1. Example of linked and added cards in the Topic Recommendations page

Procedure

1. Navigate to All > Conversational Interfaces > Virtual Agent > Topic Recommendations.
2. Select the info icon () to open the overlay card for a linked topic.

   

3. Select Unlink.

Result

Unlinked recommendations are set to New status. You can link it to another topic, or add it to Virtual Agent as a new topic.

Note:

If you added a topic to Virtual Agent for a recommendation, it is not shown as linked, so you can't unlink it. To reset an added recommendation as New, delete the topic that was added in Virtual Agent Designer.