Demand Insights for Incidents dashboard
The Demand Insights for Incidents dashboard enables you as an incident manager to identify which incidents have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such incidents.
The Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) includes the Demand Insights for Incidents dashboard. For more information, see Predictive Intelligence for Knowledge Management and Additional plugins for Knowledge Management.
End user and roles
| End user and goal | Required role |
|---|---|
| Incident manager: Needs to identify which incidents don't have good knowledge coverage. | sn_km_ml.knowledge_curation_user and incident_manager |
Reports
| Title | Type | Description |
|---|---|---|
| Candidate Knowledge Gaps for Incident | Pareto Chart  |
Displays data from the Knowledge Curation Task [kb_curation_task_cluster] table with
the following conditions: Curation configuration = incident AND Solution.Active = true |