Send a message to conference call participants

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Send a brief message as a text or voice message to the participants of a conference call to set a context to the call.

    Before you begin

    Role required: notify_view, or major incident manager

    About this task

    You must configure a telephony provider like Twilio so that you can use one of the Notify numbers to send SMS to the conference call participants.

    Procedure

    1. Navigate to All > Major Incident Management > View Workbench.
    2. In the Conference tab, select the type of the call and click Start Call.
    3. In the Include a brief message for participants field, type the message that you want to send to the conference call participants and click Start Call.
      Figure 1. Initiate a conference call
      Initiating a conference call.
      Note:
      Upon clicking Start Call the message text entered will be stored as description on the conference call record. If the OOB workflow is not modified, then the workflow takes care of sending this message text as SMS to the user. This is applicable if you have configured a telephony provider.