Hide or reveal the Show me everything button

  • Release version: Washingtondc
  • Updated April 10, 2024
  • 1 minute to read

    • Set properties to hide or reveal the Show me everything button in Virtual Agent conversations that use LLM (large language model) and NLU/Keyword (Natural Language Understanding) topic discovery.

    Before you begin

    Role required: vitual_agent_admin or admin

    About this task

    By default, the greeting portion of a Virtual Agent conversation includes a Show me everything button, which brings up the entire list of available Virtual Agent topics and a search filter. Use the following steps to toggle the Show me everything button for LLM and NLU/Keyword topic discovery, respectively.

    Procedure

    Use either of the following methods, depending on whether you are working with LLM or NLU topics.
    Topic discovery typeMethod
    LLM
    1. Navigate to All > Virtual agent > Designer.
    2. Select one of the default greeting topics used in LLM topic discovery such as Now Assist - Greeting or Now Assist Panel - Greeting.
    3. On the flow tab, select the Send skill picker Script action utility node.
    4. In the Action expression property, open the script field.
    5. Input the following script. 
      var hideShowMeEverything = String(vaInputs.now_assist_topics_skill_active_value.value) === "false";
    6. In the script window, select Save.
    7. On the Flow tab, select Save.
    NLU
    1. Navigate to All > sys_properties.list.
    2. Under glide.cs.disable.show_me_everything, set the value to TRUE.

    Result

    The Show me everything button is removed from the greeting messages in your Virtual Agent conversations.