Using Skills Management
Summarize
Summary of Using Skills Management
The Skills Management dashboard in ServiceNow allows organizations to analyze skill gaps, plan for employee coaching or training, and identify users and teams with the necessary skills for tasks and projects. Access the dashboard via Skills > Dashboard to gain insights into skill competencies, task requirements, and areas for improvement.
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Key Features
- Skill Gap Analysis: Assess skill gaps and plan training based on organizational needs.
- Team Building: Create teams based on required skill sets for projects.
- Skill Tracking: Monitor skill proficiencies of users over time and identify key skills for business needs.
- Learning Programs: Develop tailored learning initiatives based on identified strengths, weaknesses, and gaps.
- Data Visualizations: Utilize various reports, including a Skills Matrix, bar charts for top skills, tasks assigned to skills, and user skill listings.
Key Outcomes
By leveraging the Skills Management dashboard, organizations can:
- Enhance visibility into employee skill competencies.
- Match user skills to project requirements effectively.
- Evaluate and improve the efficiency of work assignments based on skill levels.
- Generate actionable insights to optimize team capabilities and meet business objectives.
Use the Skills Management dashboard to analyze trends in assessing skill gaps in your organization and plan for coaching or training of your employees based on needs. Identify users and teams who have the right skills to work on tasks and projects.
The Skills Management dashboard provides comprehensive reports on skill competencies of users, the tasks that require those skills, and skill gaps you can address to fulfill your organizational needs.
You can access the dashboard by navigating to .
You can filter these reports based on the skill category and view reports for each category.
End user and roles
| End user and goal | Required role |
|---|---|
As a s skills manager, you can:
|
skill_manager |
Data visualizations
| Title | Type | Description |
|---|---|---|
| Skills Matrix | Multi-level pivot table |
|
| Top 10 skills used in the last six months | Bar chart |
Identify the top 10 skills that are in use and which users have those skills. |
| Tasks associated with skills | Bar chart |
View the number of tasks that have skills assigned to them. The example report shows data for the last six months. |
| Users with Skills | Bar chart |
View the total number of users with skills assigned in each skill category. |
| Skills in Category | Bar chart |
View the total number of skills in the selected category. |
| List of user skills | View number of users available for each skill. |