Enable and configure a CMDB Health Dashboard job

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enable and configure the jobs that process CMDB health tests, to start calculating CMDB health scores for the completeness, compliance, correctness, and relationship KPI. These health scores are then aggregated into the overall CMDB health report.

    Before you begin

    Role required: admin

    About this task

    In the base system, CMDB Health Dashboard jobs are disabled by default. Enable and configure the respective job for the CMDB health KPI that you want data collected and aggregated for. You can schedule a job to run on a recurring schedule, or execute it once at any time.

    For more information about how CMDB Health Dashboard jobs work, see the Understanding the CMDB HealthDashboard Numbers blog post in the ServiceNow Community.

    Procedure

    1. Navigate to All > Configuration > CMDB Dashboard > CMDB View, and then click CMDB Health Dashboard Jobs .
    2. Select a job that you want to enable or configure.
      CMDB Health Dashboard job Description
      CMDB Health Dashboard - Completeness Score Calculation Script for calculating the completeness KPI of CMDB health.
      CMDB Health Dashboard - Compliance Score Calculation Script for calculating the compliance KPI of CMDB health.
      CMDB Health Dashboard - Correctness Score Calculation Script for calculating the correctness KPI of CMDB health.
      CMDB Health Dashboard - Relationship Score Calculation Script for calculating the CI relationships KPI of CMDB health.
      CMDB Health Dashboard - Relationship Compliance Processor Script for calculating compliance of relationships with suggested relationships, and with hosting and containment rules.
    3. Review the default configuration, and update as necessary.
      Field Description
      Name Job name. Leave this field with the pre-populated name.
      Active Select to activate the job.
      Conditional If selected, the scripted condition must evaluate to true before the job can run.
      Run

      Configure the schedule for job execution, or select On Demand to run the job manually when needed.

      If Active is selected, then additional fields appear according to your choice. For example, Repeat Interval (when Run is set to Periodically), and Time for various settings of Run. Fill in the details to set precise running times.
      Time zone Local time zone.
      Run this script The job's script.
      Note:
      Changes to the script might result in unexpected behavior.
    4. Click Execute Now to run the job once immediately.

    Result

    After you enable a CMDB Health Dashboard job, the results for the KPI are aggregated and displayed in the CMDB dashboard and CI dashboard, at the CMDB, class, and CI levels.