Reference for Skills Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Skills Management Reference

    The Skills Management feature in ServiceNow allows users to manage and validate skills effectively. After any configuration changes, such as upgrades or application development, it is essential to ensure that Skills Management continues to function correctly. This can be done using quick start tests tailored to your instance data, requiring the activation of the Skills Management plugin (com.snc.skillsmanagement).

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    Key Features

    • User Skill Level Inheritance: Ensures that a user is assigned the highest skill level when they belong to multiple groups with varying skill levels.
    • Adding Skills to Lowest Level Category: Verifies that skills can be added to the lowest level category.
    • Creating Child Categories: Confirms that a lower-level category can be created under a parent category with specific settings.
    • Creating Skill Categories: Allows for the creation of skill categories using the skill category form.
    • Skill Level Type Definition: Enables the definition of skill level types and their associated levels.
    • Skill Level Inheritance: Checks that skill levels can be inherited from groups to their users.
    • Skills Creation in User Interface: Verifies the ability to create skills and manage them through the Manage IT Skills user interface.
    • Adding Skills and Levels to Users: Ensures that skills and their associated levels can be assigned to users.
    • Selecting Skills without Levels: Confirms users can be added to skills that do not have assigned skill levels.

    Key Outcomes

    By utilizing the Skills Management quick start tests, ServiceNow customers can ensure the functionality and integrity of their skills management processes after any significant changes to their configuration. This helps maintain accurate skill sets for users and enhances overall skill management efficiency within the organization.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando