Pause or resume work order task tracking on a mobile device

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Record a break from a work order task through the Field Service Contractor for mobile if you are unable to continue the work for any reason.

    Before you begin

    Role required: wm_ext_agent

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Today's tasks.
    3. Open a work order task that is in progress.
    4. Tap the more actions (More actions icon) icon.
    5. Tap Pause work.
      On the work order form, the button toggles to Resume Work.
    6. Tap Resume Work when you are ready to work on the work order task again.