The Field Service Management
overview module provides a dispatch map that displays tasks and links to the related task
records.
Before you begin
Role required: dispatcher.
Procedure
Navigate to All > Field Service > Overview.
The map view depends on whether or not the Field Service Management
Geolocation Demo Data plugin (com.snc.work_management_geolocation.demo)is
activated.
The dispatch map view with geolocation enabled groups tasks and agents by
proximity and displays related records in pop-up windows on the map.
Figure 1. Dispatch map with geolocation
The dispatch map view without geolocation enabled shows individual tasks by
state and displays related records in a separate window.
You can click elements within the reports to obtain more information without leaving the overview page.
