Sign on closed work order on a mobile device

Customers can digitally sign and confirm work order tasks that are closed with the Closed Complete or Closed Incomplete state.

Before you begin

Role required: wm_ext_agent or wm_ext_manager

About this task

When a work order is closed, you are notified with a link to the work order. Open the work order to request a signature from the customer.

Note:

The work order closes only when all its related work order tasks are closed.

Procedure

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, tap Recently Closed Tasks.
3. Tap the work order task from the list that is in the Closed Complete or Closed Incomplete state.
4. Tap the Parent work order number in the work order task form.
5. Optional: Tap Preview to review the work order details.
6. Tap Sign & confirm to capture the customer signature.
7. Sign the closed work order.
   • To enter your name, click Type signature.
   • To sign your name, click Draw signature.
8. Click Accept and Confirm.